10001 Internal Error when trying to capture an authorization from PayPal with Activemerchant

Question

I've successfully made authorized a card, and it shows up in my sandbox transaction log. When I try to capture using that authorization (with activemerchant, which uses SOAP), this is the XML it sends to the server:

<?xml version="1.0" encoding="UTF-8"?>
<env:Envelope xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:env="http://schemas.xmlsoap.org/soap/envelope/"&gt;
    <env:Header>
     <RequesterCredentials xmlns:n1="urn:ebay:apis:eBLBaseComponents" xmlns="urn:ebay:api:PayPalAPI" env:mustUnderstand="0">
      <n1:Credentials>
       <Username>seller_1249669053_per_api1.synergyeoc.com</Username>
       <Password>snip</Password>
       <Subject/>
      </n1:Credentials>
     </RequesterCredentials>
    </env:Header>
    <env:Body>
     <DoCaptureReq xmlns="urn:ebay:api:PayPalAPI">
      <DoCaptureRequest xmlns:n2="urn:ebay:apis:eBLBaseComponents">
       <n2:Version>52.0</n2:Version>
       <AuthorizationID>0RF01309N5838270B</AuthorizationID>
       <Amount currencyID="USD">2600.00</Amount>
       <CompleteType>Complete</CompleteType>
       <Note/>
      </DoCaptureRequest>
     </DoCaptureReq>
    </env:Body>
</env:Envelope>

Paypal returns the ever so descriptive 10001 "Internal Error." Can anyone spot what's not right here?

Just for fun, here is what ActiveMerchant parses as the response from paypal:

=> #<ActiveMerchant::Billing::Response:0x3e00698 @params={"payment_status"=>"None", "correlation_id"=>"a188cc8c5f94c", "timestamp"=>"2009-08-11T06:21:22Z", "pending_reason"=>"none", "build"=>"997644", "transaction_type"=>"none", "error_codes"=>"10001", "version"=>"52.0", "ack"=>"Failure", "message"=>"Internal Error", "reason_code"=>"none", "payment_type"=>"none"}, @test=true, @authorization=nil, @cvv_result={"code"=>nil, "message"=>nil}, @message="Internal Error", @success=false, @fraud_review=false, @avs_result={"code"=>nil, "postal_match"=>nil, "street_match"=>nil, "message"=>nil}>

I'd LOVE it if someone could help!!!

Answer 1

All I have are long-shot possibilities.

The interface could have gone down for unannounced reasons after you authorized. Similar thing happened on the 3rd, returning 10001s.

Could be related to https://ppmts.custhelp.com/cgi-bin/ppdts.cfg/php/enduser/std_adp.php?p_faqid=169

I'd also try reauthorizing with a small amount, but it should have given a different error if that was the problem.

Though it shouldn't make a difference if the auth succeeded, you haven't shown us the authorize transaction.