I apologize if this is slightly off-topic.
I'm hoping to find a software-as-a-service CRM system that can be easily integrated with our custom user management application. Fundamentally, we have user our own accounts and provide services to these registered users; frequently, we have email conversations with people that own these accounts - it would be great if our CRM interface would suddenly light up with the record of these conversations.
Here's my dream solution, let me know if this is possible: - We have a "service" email alias; i'd want to add the "[email protected]" to that alias so that all emails are CC'd to our CRM vendor. - In the admin UI for our app, I'd love to have access to the emails that the CRM vendor has captured for us - something like a REST-based web service call that aks "give me all email headers for customer with email X".
Do you know of such CRM vendor?
Clarification: I know how to build such a catch-all email account, parse the emails, record them in the database and all... I just don't want to invest the development time in it, I'm hoping we can just integrate with a good off-the-shelf solution.
Thanks!