Stinks they've got it in some git format, instead of a normal patch.
A few ideas:
1) the instructions on that site say to use git-apply not git-am (so maybe git-apply would work?)
2) you might be able to turn it into a normal patch by just deleting the lines at the top, so what's left is a normal patch. i.e. so the file stars with:
--- a/activesupport/lib/active_support/multibyte.rb
+++ b/activesupport/lib/active_support/multibyte.rb
3) If that doesn't work, you could clone the git repo/revision/branch the patch was meant for, and apply it to that, then use git-diff to get a normal patch, which you could then apply to your site (with the "patch" command, not git)