Small company of 150 employees needs inexpensive Issue Tracking system.

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+7 Q:

Small company of 150 employees needs inexpensive Issue Tracking system.

We are a small company of 150 employees and I am searching for a hosted, inexpensive Issue Tracking system for all employees, both in the office and who work remote. Does anyone know a reliable product/host to use?

We work off a SQL database and would like to be able to open, submit, track, resolve, share, complete and then close issues with this system.

The system must be Hosted since we do not want to damage the integrity of our current data.

Thank you.

+4 A:

I have implemented BugNet to many clients with great success. Its simple to use has lots of expected features, is open source, run on .NET 2.0 (cheap hosting). Good stuff.

CmdrTallen 2009-09-18 20:09:32

I agree, easy to use.

Chuck Conway 2009-09-18 23:45:15

+2 A:

Countersoft's Gemini is very flexible and customizable. However, it might take an individual some time to set it up an configure just right for your situation.

2009-09-18 20:10:19

Second that. We use Gemini. It's a good system by itself, but also, if you have a microsoft environment and uses MSSQL then ite easy to implement for example pages in your intranet that communicate direct to the gemini-db and other things.

2009-09-18 20:14:32

+2 A:

For large-scale projects and environment, JIRA is a good choice.

Roundup is good for light-weight use, open source and free! http://pypi.python.org/pypi/roundup

2009-09-18 20:11:44

+1 A:

Mantis is some good, free application. And there's Mantis hosting too! This will allow you to take a Mantis test drive until you decide to do in-house bugtracking...

Workshop Alex 2009-09-18 20:12:39

I have bad experience with Mantis on Digium (asterisk.org) installation. I looked up a username in the sfree text earch and I did not find anything. "How can I look for bugs of user XXX?"

elcuco 2009-09-18 20:20:20

At http://www.mantisbt.org/bugs/view_all_bug_page.php you can play with Mantis. There's an edit box on the left, right on top of the issues. There you can add the text to filter on. No system is perfect, though.

Workshop Alex 2009-09-18 20:24:12

+8 A:

I believe that you guys all missed FogCreek's FogBugz.
I've heard only good things about it and even tried the demo.
It is awesome.
It can be hosted.

the_drow 2009-09-18 20:13:11

inexpensive though?

annakata 2009-09-18 20:22:10

I'm working with FogBugz currently, and I'm in awe of how well it works. I think that it's probably the best web-based interface I have seen yet for any application.

Pete 2009-09-18 21:43:43

150 employees and inexpensive != fogBugz...

RSolberg 2009-09-18 23:31:15

$25 per user per month for hosted solution or over $15K for server version... 25 * 150 = 3750 per month or $45K per year...

RSolberg 2009-09-18 23:37:22

First, a 150 person company might find $45K per year reasonable depending on their margins. Think of it this way: if you pay your people, on average, $60K / year then the FogBugz license is 0.5% of salary. That doesn't strike me as "expensive."Also, do you need an account for *everyone*? We use FogBugz but don't have an account for everyone in the company since our office staff, sales people, etc. wouldn't use it. If a sales person hears a good idea, they'll simply share it with the technical team where someone will take ownership. Thus, we find it a bargain.

Mark Brittingham 2009-10-24 14:58:52

+3 A:

Try FogBugz! http://www.fogcreek.com/FogBUGZ/

NickAtuShip 2009-09-18 20:13:16

$25 per user per month for hosted solution or over $15K for server version... 25 * 150 = $3750 per month or $45K per year...

RSolberg 2009-09-18 23:37:52

+1 A:

You could use Sharepoint for this. Just set up a list and some views. It can also handle documents, tasks, calendars, etc. You can get it free from MS

in the interest of full disclosure, I should probably add that my company is a Sharepoint solution provider

Muad'Dib 2009-09-18 20:15:17

No. Don't use sharepoint. Reason #1, sharepoint is not an issue tracking system, it is a sort of web based database system that always needs a lot of consultants to get working properly, and then again, I've never seen any sharepoint solution working well. Reason #2, a requirement is inexpensive.

Pete 2009-09-18 21:40:46

sharepoint (not MOSS) is free. sharepoint DOES have its issues, but if you know what you are doing it works great out of the box.

Muad'Dib 2009-09-18 21:59:49

+2 A:

I have had some experiance with Trac and have found it to be a great solution for a small shop. Its benefits include:

Its free/open source
Combines wiki and bug tracking
Integrates with svn (and possibly cvs as well) so you can tie comments on a check-in back to a bug, request or wiki page. And vice-versa, from a bug, view the code changes that were used to solve it.

2009-09-18 20:15:37

Counter-recommend here: found trac to be a mess in deployment and use (though to be fair that was a while ago now)

annakata 2009-09-18 20:21:34

+1 A:

2009-09-18 20:17:13

+5 A:

Two options:

Trac - http://trac.edgewall.org/ . Can work on top of SVN, has an internal wiki, has issues, milestones. The SVN commits share the same syntax as the Wik. Same for tickets and milestones. Great integration with all the componenets.

RedMine - http://www.redmine.org/ .Trac as it should have been created. Multi projects, nice comminity. Same features as Trac, but it's more developed then at this moment.

Do give a try to RedMine, not only because it's written in Ruby On Rails. It's really a good and fast project. I am currently moving from Trac to RedMine and I am not looking back.

elcuco 2009-09-18 20:18:47

All these tools are offered using an ASP model:

Lighthouse
Tiki (from the Basecamp family)
FogBugz (well known solution here on SO)

I'll let you check their pricing/plans.

Pascal Thivent 2009-09-18 20:22:07

Tried JTrac? - Easy deployment (up & running under 1 minute) - Can be fully customized - Coded in powerful tehnologies (spring, wicket and hibernate) - UI seems easy

http://www.jtrac.info/ http://sourceforge.net/project/screenshots.php?group%5Fid=162983

2009-09-18 20:26:40

I'd say go with Redmine. I've used Trac and other small (even custom) systems before, but never felt them right.

Redmine worked great, uses small resources and can easily be expanded onto what you need. It's RoR based, so that help us extend it if we ever need to (mainly because we are a RoR-based shop and thus extending it wouldn't disrupt our workflow).

I like it's simplicity and versatility. You can use it to Track Issues, Tasks, Iterations. Works great with many SCMs and you can use plenty of plugins to hook it into other system you could need.

Yaraher 2009-09-18 20:28:09

I'm using a hosted sharepoint system. It's WSS 3.0 and if you have InfoPath, it's even better. But InfoPath costs $$ if you don't already have it, and Hosted SharePoint costs about $50-60 a month for a good user/storage ratio. I've used sharepointsite.net they are pretty decent.

2009-09-18 20:34:42

I would recommend helpspot by userscape if you do not find it too expensive. They use a per-user license though so I'm asuming you are only a few people who are going to work in it. Of course the per user license is only for the administrators (those who have access to answering and handling tickets)

We use it at my organisation and it is very good and customizable and reliable. It uses a form of a template engine so you can easily create request pages and stuff like that as well.

http://www.userscape.com/products/helpspot/

Jonas B 2009-09-18 23:25:14

Please take a look at Assembla features.

It will cost you 99$/month with unlimited users. Chekout their pricing and plan. You will get discounts if you buy in advance for one year.

For this price you will get a lot of more features: svn, git, chat, wiki, messages, tickets with drag&drop. It is perfect for agile distributed development.

VitalieL 2009-10-24 14:38:01

Try VisionProject. They are really well priced and really good as well.

MattPro 2010-07-30 11:06:27

ansaurus

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Small company of 150 employees needs inexpensive Issue Tracking system.

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