Hi I want to set up Microsoft Dynamics CRM to monitor a single mailbox using pop3 and then have any mails in that mailbox added as email activities to a queue in CRM.
I have set up the pop3 mail box and I know that it works.
I have set up the email router with an incoming profile for the mailbox.
I have a queue called "inbound" in CRM and I can see it in the Users and Queues section of the Email router interface. Its inbound profile is set to the correct profile.
I have published the changes but the emails do not make it into the queue.
CRM is definitely accessing the mailbox and downloading the emails... so where are they going?