We are developing a module which main goal is to track and collect information about damage inspections (insurance market). Each case has a code (i.e. L000525). Each case could be managed by several people. All the emails related to a specific case include the case code in its subject.
What we want to do is to collect and show the incoming and sent emails related to each specific case.
The idea is that any user can open a "Case managment" window, select an specific case, and then gets all the information related (including the emails of course).
Then we have to find the emails into the the mailboxes of around 20 users. So the questions are: Which is the better way to do this? will it consume a lot of time and resources?
We are new in the exchange world so first we are thinking in exchage impersonation, but we are not sure at all. The module is developed in Silverlight 3, WCF, SQL Server + Exchange 2007.