I would strongly suggest to invest some time on Comet, but I dont know an actual implementation or library you could use.
For an sort of "callcenter control panel" of a web app that involved updating agent and call-queue status for a live Callcenter we developed an in-house solution that works, but is far away from a library you could use.
What we did was to implement a small service on the server that talks to the phone-system, waits for new events and maintains a photograph of the situation. This service provides a small webserver.
Our web-clients connects over HTTP to this webserver and ask for the last photo (coded in XML), displays it and then goes again, asking for the new photo. The webserver at this point can:
- Return the new photo, if there is one
- Block the client for some seconds (30 in our setup) waiting for some event to ocurr and change the photograph. If no event was generated at that point, it returns the same photo, only to allow the connection to stay alive and not timeout the client.
This way, when clients polls, it get a response in 0 to 30 seconds max. If a new event was already generated it gets it immediately), otherwise it blocks until new event is generated.
It's basically polling, but it somewhat smart polling to not overheat the webserver. If Comet is not your answer, I'm sure this could be implemented using the same idea but using more extensively AJAX or coding in JSON for better results. This was designed pre-AJAX era, so there are lots of room for improvement.
If someone can provide a actual lightweight implementation of this, great!