App crashed on app store, not in local version

views:

188

answers:

App crashed on app store, not in local version

I ran into a horrifying bug when my app went live. It crashes in a spot where it had been fine.

1) download from app store using complimentary review code 2) start app 3) press start button 4) CRASH NOTE: crash reoccurs at every app startup until phone is rebooted - then it disappears

When I try to replicate without the app store 1) start app 2) press start button 3) everything is good.

....

I immediately pulled the app from sale. Right now, I can't replicate at all because I can't download the app.

How to debug?

+2 A:

Download the app from the store onto your device.
Gather the crash reports off of the device manually (
Run them through symbolicatecrash (you did keep the dsym's right?)
Find error, rinse and repeat.

coneybeare 2010-03-26 13:26:28

Is there any way to get the app from the store without going live?

BankStrong 2010-03-26 13:36:04

No. but you mentioned that you had already done that and was getting a crash. The crash report is still on your device.

coneybeare 2010-03-26 14:50:41

@BankStrong You can access the crash reports by plugging your iPhone into your computer and viewing the Crash Reports tab in Xcode's Organiser. Assuming you've kept the dSYM files along with the build of the App you released (and since pulled), you should be able to get a fully symbolicated crash report.

Jasarien 2010-03-26 17:22:00

Dear BankStrong,

We have the same problem. Our application was approved by Apple and was perfectly working locally, but crashes on new devices. When downloaded from app store, it seem to work only on devices that were used for development.

How did you fixed your problem?

Adri1 2010-08-06 10:16:32

ansaurus

tags:

views:

answers:

App crashed on app store, not in local version

related questions