Hello,
I look after the merging, deployment and release of Products & Services in the Company I work for. I've slowly moved to this position from development so a lot of this is new to me (I guess!)
We have a deployment process, but no real Release procedure other than telling stakeholders and members of staff about these new services/features/bug fixes shortly before release.
I've heard things about ITIL Release Management, CMDB, versioning and other mumbo jumbo, but are they actually needed or am I going to end up being weighted down in by a load of crap.
The question I guess I'm trying to ask is: what's my first step? Am I making a mountain out of a molehill? How do I shape this department?
Steve