views:

47

answers:

2

I am particularly interested in solutions that do very well creating tickets from e-mail, and that allow replies to be sent back and forth via e-mail in a threaded fashion.

+1  A: 

While I don't think I'm qualified to say which is the most polished, I would definitely say Redmine is very competitive in that area. http://www.redmine.org

We recently began using it in our department and the most frequent comment from the users has been how clean and usable the application is.

Amardeep
+1  A: 

While I don't think I'm qualified to say which is the most polished, I would definitely say rt is worth looking at. We've used it in a company of about 40 - 60 people for IT and related issue tracking. I rate it as extremely easy to use, our sysadmin thought it was easy to install and configure/

High Performance Mark