MS hotfix delayed delivery.

Question

I just requested a hotfix from support.microsoft.com and put in my email address, but I haven't received the email yet. The splash page I got after I requested the hotfix said:

Hotfix Confirmation

We will send these hotfixes to the following e-mail address:

 (my correct email address)

Usually, our hotfix e-mail is delivered to you within five minutes. However, sometimes unforeseen issues in e-mail delivery systems may cause delays.

We will send the e-mail from the “[email protected]” e-mail account. If you use an e-mail filter or a SPAM blocker, we recommend that you add “[email protected]” or the “microsoft.com” domain to your safe senders list. (The safe senders list is also known as a whitelist or an approved senders list.) This will help prevent our e-mail from going into your junk e-mail folder or being automatically deleted.

I'm sure that the email is not getting caught in a spam catcher.

How long does it normally take to get one of these hotfixes? Am I waiting for some human to approve it, or something? Should I just give up and try to get the file I need some other way?

(Update: Replaced "[email protected]" with "(my correct email address)" to resolve Martín Marconcini's ambiguity.)

Answer 1

It usually arrives within the first hour. BUt the fact that it reads [email protected] could either because you put it there to protect your privacy (in which case forget about this) or that the system didn't catch your email and they sent it to [email protected].

If the email address was ok and you didn't get it, somehow it bounced or it won't arrive. I'd suggest you contact them again providing an alternate email (gmail or such) to make sure that you don't experience any problems.

Last time I received a hotfix it took them 10 minutes.

Good luck with that!

Answer 2

Took about a day for me when I requested one so I suspect some sort of manual/semi-automated process has to complete before you get the e-mail.

Give it a day before you start bugging them ;)

Answer 3

I never get hotfixes. The new hotfix email system is a disaster. What was wrong with the downloads.

Typical case of Microsoft trying hard to not help its customers again. Actually. Makes me wonder why I use their software. I guess it is time I ditched. Paid good money for vista. Disaster. Paid good money for windows 7 to escape vista. Just the same rubbish as before. And now no way of fixing the problems either as Microsoft has disbanded hotfixes.