Hey everyone, we are building an app for one of our clients, the app is fairly straight forward but it is database driven and is user facing (lives on the web). Clients require 24/7 support. How do you go about doing that? Does anyone have experience in building an app and supporting in 24/7? Previously my team of programers would simply fix any bugs the following day, etc. and I would imagine my programmers would be involved too, but I am not sure if I should be looking at a 3rd party service or if there is some kind of process that we might be missing (like server level support, app level support, front end, etc) Thanks in advance.
+2
A:
Buy a cell phone for the team. Give it to the "on-call" person. Rotate who is on-call after normal work hours. Define a response window--say, one hour from the phone ringing the on-call person will be at their desk (virtual or physical) starting to solve the problem. Give "on-call" pay for the on-call person with an increase if they actually need to provide support.
BoltBait
2010-06-24 17:03:41
Now that Google Voice has been opened up, get a phone number and add your teams normal cell phones... you can switch who will receive the calls with the on-call schedule rotation.
MattGWagner
2010-06-24 17:06:52
@MattGWagner: just be careful that you answer your personal cell phone in a professional manner!
BoltBait
2010-06-24 17:09:38