iPhone App status "Upload Received" for 6 days (144 hours)

Question

Hi,

The 1.1 update of my App got rejected. Then, after making a change I uploaded it using the Application Loader, during uploading the Application Loader froze and I had to kill it myself. Then the status changed to “Upload Received”. So it seems the binary was uploaded anyway.

But now, it has been in “Upload Received” for 6 days (144 hours!). Normally it changes from “Upload Received” to “Waiting for Review” in a couple of minutes. iTunes Connect FAQ: “If your app has been in the Upload Received state for more than 24 hours, you should contact iTunes Connect Support through the iTunes Connect Contact Us system.”. Apple has not responded yet to my contact forms, I’ve used the contract form three times now….

In the meantime, when in status “Upload Received“ you can’t reject binary.

I'm not going to upload it using a different App name / ID, as my reviews and top list positions will be gone...

Any advice? Just wait? Anyone knows how to deal with this situation?

Cheers Jeroen

Answer 1

I just got this problem fixed! I sent a contact under a different department every day. The one that responded was:

iTunes Connect Functionality Questions -> General iTunes Connect Inquiry

They responded in about two hours saying that they were working on my request. Then there was no contact for about 26 hours, after which my app was changed to "Waiting To Review."

So, send your contact to the department above, they will hopefully get back to you quickly, like they did for me.

Answer 2

This issue was resolved by Apple on sep 3rd, after calling them (http://developer.apple.com/contact/phone.html). The phone call resulted in swift escalation within Apple.

They resolved it by putting my App in status "Waiting for review". After that, the normal process applied, after a couple of days it changed to "In review" and after 7 days total it changed to "Ready for sale".

So calling Apple would be the best action if the mails just won't get it done. I got some really standard email responses that didn't really indicate they were looking into the matter.