Testers unable to install application

Question

I've sent my iphone application to my testers and all but one complain that the get error OxE8003FFE when they sync their devices. They are not able to install and run the application. I'm using an ad hoc distribution provisioning profile and all of the testers devices are included in the profile. I'm not sure how to proceed and would really appreciate any help you might be to give.

One more interesting bit of information: The program is a universal iPad/iPhone application. My testers are able to install it on their iPads but not their iPhones.

Answer 1

I'd suggest you to right click your package, find a file embedded provisioning profile and open it with TextEdit. See that the name of the profile you've signed your application is indeed of that of ad-hoc.

After that be sure you sent this file (embedded provisioning profile) along with your ad-hoc build to your testers, because they have to install it on their devices, it's not being done automatically and w/o that profile your ad-hoc build will not sync to the device.

Answer 2

Did you properly add entitlements.plist, and uncheck the box therein?

I would recommend having one device locally that you deploy to through iTunes (not building through XCode), to test that the IPA file will work for other testers. That may mean buying an iPod touch, even the very oldest one will do (if you are targeting 3.x users).

Answer 3

After some back and forth with DTS I managed to fix this issue.

The problem was that I was compiling for armv7 only which caused the installation to fail on armv6 machines.

Another interesting bit, the default universal project template and iphone projects converted to universal will compile for both architectures by default, this didn't happen for me bacause my project was initially an iPad only project which I converted manually (since there are no automatic tools for this) to be iPhone/iPad universal, this is the probable reason for this setting being incorrect in my project.