Which web application would you recommend for user feedback?

Question

Which web application would you recommend for user feedback?

• Get Satisfaction (http://getsatisfaction.com)
• User Voice (http://uservoice.com)
• featurelist (http://featurelist.org)
• or other recomendation?

Answer 1

User Voice

Answer 2

Get Satisfaction seems to be catching on the fastest from what I've seen. I would use it for that reason, if the customer already has an account and has used it once or twice before they're much more likely to both use and not be frustrated by the system.

Answer 3

Seeing the success of User Voice with SO, and it's ease of use, I'd recommend it. Some users think the registration process on User Voice is a hassle, but it only takes a minute, and they are even adding OpenID support.

Answer 4

Strictly from customers' point of view, I like interacting with User Voice - easy, quick and clean. (Note: I've never had to use Get Satisfaction so I can't compare)

Answer 5

I've used UserVoice both as a customer and as an admin and I would highly recommend it. It's easy to use in both ways and the creators of UserVoice are great people and are highly active on Twitter and other communication mediums

To be fair, I have never used any of the other services, so I can't say much on them.

Answer 6

Is there any systems like User Voice or Get Satisfaction that can be installed on your own server?

Answer 7

Both have their flawa although Get Satisfaction's UI seems slicker and richer - for instance you can post images - something i'm not sure you can do with UserVoice?

Answer 8

Given that only UserVoice offers non-English versions, that's a no-brainer if you need it.

getsatisfaction has a broader scope than uservoice; while the latter is focused to channel suggestions for improvements, the former is a more general feedback solution including praises and flamewars about anything product-related.