What bug tracking software should I choose - fogbugz, assembla or bontq?

Question

I wanted to ask the experts what will be the best choice of bug tracking saas for our company.

We need a very user-friendly bug tracking service that will contain basic project management functionality.

The company that I work in develops and designs websites, and in most cases our issues need to be shown visually.

Please help.

[Update]: Our company chose bontq because our manager actually liked its integrated app. I told him to choose fogbugz, just like most of you have recommended, but he's very stubborn :-(

Answer 1

I personally like FogBugz, but also use Redmine and Bugzilla. They all do the job.

I would suggest figuring out how much you wish to pay, what platform you want host it on (Windows/Linux/Mac), and which features you need/want. Compare your requirements to what software is available and select that which has the best fit.

Answer 2

We use FogBugz and the developers are very happy with it for bug tracking and day-to-day usage. It has a lot of nice little features that making using it very easy, like keyboard shortcuts.

FogBugz is a bit lacking in high-level project management features and tracking status outside of their scheduling functionality (ie., you have to use their scheduling/estimation stuff in order to get decent status data). Reports is also very limiting but it seems FB8 specifically addresses that. Lack of a customer portal is also an issue for many people.

We also use FogBugz for other things including customer support and HR. For customer support, there are other applications which provide specialized functionality that FogBugz lacks, but FogBugz can work too.

I've used Jira, YouTrack, ClearQuest, and Bugzilla and would never want to willingly sign up for a project that uses any of them.

Answer 3

You can try devZing.com they have hosted Bugzilla or MantisBT with Subversion. The price is definitely in your range.

Answer 4

Add CounterSoft Gemini to your list of tools to consider. The VS2010 add-on makes our devs happy -- stopwatch style time recording, integrated screenshot capture.

Answer 5

You can make Gemini dance to your tune - highly customisable

Answer 6

Assembla's bug tracking / issue tracking system is very user friendly (very much like Gmail stars system) and it has great email integration. It's extremely simple to use but can also be expanded to meet different needs.

http://www.assembla.com/features/bug-tracking

Answer 7

We are using VisionProject. The system is easy to use and they also have built-in modules for Project Management, Help Desk and Document Management. This makes the system very good, since you can have all information about creating your websites in the same system.

Answer 8

Try bugup, we are using it on our server but you can use it as saas http://www.informup.com/BugUp-Bug-Tracking-System.aspx