issue-tracking

Life Cycle Tools Suite

I am looking to replace the life cycle tools currently used by my development teams. Tools that I'm looking for: Version Control Defect/Issue Tracking Requirements Tracking Test Case Management (potentially) Project Management: Project Status, hours entry I have a new beefy server (Windows 2008 Server) to run all tools on. I'm looki...

Integrate TortoiseSVN with Redmine

I'm trying to integrate Redmine with TortoiseSVN, but I was not able to do that because TSVN always gives me this error" "There are no issue-tracker providers available." I have made these steps : On my project folder properties I have added "bugtraq:url -> http://myweb/../issues/show/%BUGID%" On Redmine settings I have added t...

anyone know of a plugin (or service) email autoresponder for trac?

Eric Willis' response to this question: http://stackoverflow.com/questions/563041/receive-emails-in-a-net-service-c prompted me to start thinking of creating a general purpose (initially for trac only) autoresponder and issue creator that listens to some "support" email account, creates an issue in your issue tracker and responds to th...

How should bug tracking and help tickets integrate?

I have a little experience with bug tracking systems such as FogBugz where help tickets are issues are (or can be) bugs, and I have some experience using a bug tracking system internally completely separate from a help center system. My question is, in a company with an existing (home-grown) help center system where replacing it is not...

What is the best way to cater for users reporting bugs ?

ok, Bugzilla would scare the willies out of the average end-user. Even things like Mantis are a little spooky for the uninitiated. What method, web package (preferred), interface, whatever can I implement to make it easy, intuitive and not-at-all-intimidating for my end users & customers to report bugs in an intelligible manner? I lik...

Is the lack of issue tracking facilities in an open source project possibly an incentive for not participating/contributing?

When deciding whether you are getting involved in a fairly big open source project in order to contribute to its code base, how significant are the project's issue tracking facilities (i.e. tracking of bugs & feature requests) for your decision to contribute or not? There are still many non-trivial (huge code base) open source projects ...

Recommends bug tracking system

I work on a web site with only a few other programmers. We've been using Fogbugz for issue tracking, and while we like it, it is expensive, and isn't exactly suited to our needs--we'd really like the users of our web site to be able to access the bug lists, rather than submitting bugs blindly with no way of knowing whether an issue has ...

Is it a good idea to use HP Quality Center for Continuous Integration?

We need to compile our code after check - ins, be notified if compile fails, run tests, be notified of test results and publish our application (publish a website or create an msi file for a desktop app) on a daily basis. We are using SVN and were considering using TeamCity or CruiseControl.NET for continuous integration server for our ...

How important is ticket/bug format?

How important is it for a bug report to be formatted? What should it contain? I see the following sections in a bug report usually: steps to reproduce what I see what I have to see explanation What is the best solution for formatting a bug report and what it should contain? ...

How to build project's knowledge base?

The problem we have now in our team is that sometimes, when you need to start with different module/component you need to spend huge time amount for reviewing and understanding this part. How it works, what it does, what pitfalls, or some project's size manuals how environment or stubs can be set for component setup or testing, for exam...

TFS process guidance template lock-in?

My team is looking to migrate many of our tools (SCM, bug-tracking, builds, testing) to TFS. We're considering moving each system in stages. For example, move source control first, bug/feature tracking next, etc... Since we have to choose a process template to use source control (or anything in TFS) how locked in are we with the decisio...

Logging of development email

I'm at an IT/Development department where the only method notifying changes to code is sending a email to the group ([email protected]). So we have a lot of emails. I would like to set up the email group so all emails sent to the group are stored in one place. We use Exchange, so I was thinking of having them automatically store...

How to compartmentalise an outward-facing Bugzilla?

We're an ISV with ~65 customers. When they call with a support issue, we log it in our internal Bugzilla instance (there is a handful of specially trained super-users at each customer site from whom we allow calls). We're considering making this Bugzilla instance available via the Internet so that customers can log their own issues and ...

Is there a way to run Trac offline?

I'd like to download the Trac database so I can view its tickets offline. Is there anyway to achieve this? I.e. if I need to leave the office and bring my laptop with me, how can I bring the tickets with me without having to connect to the company network? I know that Mylyn can download and sync tickets via it's trac connector but I'd ...

What's the difference between a bug tracking and an issue tracking system?

I'm looking for both an explanation of why and when you would use each system and what features differentiate a bug vs. issue tracking application. ...

Free issue tracking/project management that works with Visual Source Safe

I know VSS is awful, I am just a cog in the great machine of life and have learned to live with feelings of powerlessness with the help of a therapist. However, I'd like to bring some order to the chaos here, and a real issue tracking/project management system like FogBugz that integrates with VSS would be a huge improvement. The problem...

Developer workload management software: recommendations?

In my place, we use two issue tracking tools, one for production bugs, and another for issues on projects in development. These tools are good for managers. However, at an individual level, other work can also arrive through desk visits, email, or the phone, and those allocating the work aren't always interested in issue tracking systems...

How do you use Edgewall's Trac?

We've been using Edgewall's Trac and a plethora of Trac-Hacks to manage a large development project. It serves as a front-end to our SVN repository, it is our project wiki, and we've progressively built a nice toolchain to tie it all together. (We especially love the integration between Trac and SVN using Tortoise, TracExplorer, and post...

Is there a free hosted issue tracker?

I'm looking for an issue tracker that I can use for personal use. It doesn't really need any cool features. I just want a hosted solution that I can get up and running with. I can't seem to find a hosted free solution. Know of any? ...

Free Version Control and Issue Tracking System

What are the most convenient, intuitive and easy to use Freeware Version ControlSystem and Issue Tracking system for home PC (without a LAN)? Note that, GUIs are a must for both. ...