How to collect customer feedback?
What's the best way to close the loop and have a desktop app "call home" with customer feedback? Right now our code will login to our SMTP server and send me some email. ...
customer
How to deal with poorly informed customer choices
Here's a scenario I'm sure you're all familiar with. You have a fairly "hands off" customer, who really doesn't want to get too involved in the decision making despite your best efforts. An experienced development team spend hours discussing the pros and cons of a particular approach to a problem and come up with an elegant solution ...
Managing customer expectations at prototype stage
Why is it that customers are seemingly always eager to believe that presenting a few mockup online screens means that the application is just a few tweaks away from being shipped? Ok, I realise the answer lies in the fact that they don't understand the work that has to go on behind the screens to actually provide the necessary functiona...
Do you charge for the first conversation you have with a prospective client?
Do you charge for the first conversation (consultation) you have with a client? I feel that every time I talk to prospective clients I give them valuable information that will help them even if they don't ask me to program their website for them. ...
Weird many to many and one to many relationship
I know I'm gonna get down votes, but I have to make sure if this is logical or not. I have three tables A, B, C. B is a table used to make a many-many relationship between A and C. But the thing is that A and C are also related directly in a 1-many relationship A customer added the following requirement: Obtain the information from th...
Best practices for customer involvement in Agile development?
We need to involve our customer development partners in our development process. We're more or less following Agile methodologies. Some customer partners are remote, others closer. We need to minimize travel costs. Our customers are in health care and tend to be busy, expensive, and hard to schedule. What practices and technologies hav...
What is the best way to cater for users reporting bugs ?
ok, Bugzilla would scare the willies out of the average end-user. Even things like Mantis are a little spooky for the uninitiated. What method, web package (preferred), interface, whatever can I implement to make it easy, intuitive and not-at-all-intimidating for my end users & customers to report bugs in an intelligible manner? I lik...
Voting system/engine for customers?
I'm talking about some web thing like http://uservoice.com/ Can you suggest any other similar service, web-site or may be (even better) a ready engine for deployment on own server? Actually, the question more about systems, which can be installed on your own server. ...
Customer: Website is not user friendly? Are there common rules or standards to do this?
We developed an asp.net website for one of our customer. We followed our rules and standards while building website. While showing it for customer, he said: it's not user friendly. Are there common rules/standards for developing user friendly website? ...
Questions about Hosting customers' ASP.NET sites
Where do you host your customers' ASP.NET sites? I am about to develop a few sites, and I am looking for a good place to host (cheap, fast, good bandwidth, good storage, updates, service packs, etc.) I have also thought about earning revenue for the hosting/domain, even though I am not actually hosting it (kinda sounds bad when you put ...
Magento "My Account" link section
I'm currently developing a helpticket module for magento. After you login an go to My Account you see a menu on the left side. I already managed to get a link to my module in that menu. I now want to show this menu when you open my module. Does anybody has some information about this issue? ...
How do you resolve traditional coding standard vs python idomatic code?
In my experience code clarity and readability are the primary concerns in traditional coding standards. PEP-8 would have been rejected by some of my previous customers. The idiomatic concepts such as, using dictionaries and lambda functions to emulate the behavior of a switch statement looks like something that would have clearly been f...
Places to get feedback for a program (developer's tool)?
I have a program (tool for Visual Studio users), but it's kinda immature and I need good feedback of potential users before release. What's the best places for this task? Any links to active forums/communities would be nice. ...
How to interview a customer to take requirements?
I currently work as a PeopleSoft technical consultant, a title that, in practice, means that I'm a PeopleCode programmer. Documents with specifications somehow arrive to my desk and I just implement what the papers say. However, I'm going to be assigned to a project in which I'm going to be a functional consultant as well, that means th...
Multi-domain deployment of Google App Engine (GAE) apps
We would like to develop and sell custom commercial GAE applications. I would like information on the deployment of GAE applications on arbitrary Google Apps domains (i.e. not appspot). Suppose our company is abc.com and we are selling app to def.com and xyz.com. What are the steps to deploy our app on our customer's domain? When an ...
How to convince a client that all next projects/enhancements should be done via TDD (with some agile practices)?
We are a small team (3 developers) and one of our main clients is about to submit a bunch of new feature requests and a follow on project to us to get estimates on cost and delivery times. Our last project with them was a 'success' in that they are coming back to us but I know we could have done a much better job (we used waterfall... t...
validation with asp.net using javascript...
i have to validate listbox for maximum of three items to select by the user... i have write code that works fine... but if i'll use the same code in customer validator in asp.net it...pop ups the msg that please select maximum of three items..but after it, the page get post back to server...that should not happen... give me solution p...
Loading "custom resources" in Zend Framework 1.10
Everything was working fine in 1.9.6. I changed to 1.10 and now I have a lot of Warning for basically every Application Resource. It looks like the ZF is looking for Application Resources in the "custom resources" path that I set up from: pluginpaths.App_Application_Resource = "App/Application/Resource. Is there any way to avoid this!?...
Magento: I want to search customer by phone number regardless of spaces
Hi there, I want to search customer in admin panel by customer billing phone but i need to search it regardless of spaces like it should search with spaces like 123 456 789 and if admin enters 123456789 then it also have to search so spaces don't matter Regards ...
Hibernate can't load Custom SQL collection
Hi, There is a table Item like, code,name 01,parent1 02,parent2 0101,child11 0102,child12 0201,child21 0202,child22 Create a java object and hbm xml to map the table.The Item.parent is a Item whose code is equal to the first two characters of its code : class Item{ String code; String name; Item parent; List<Item> ch...