issue-tracking

Jira Conventions and Best-Practices.

I have been using Jira since 6months but haven;t been through any document related to various options available and how to use them for maximum output. There must be some conventions that help in better tracking of the issue. For instance, Logging work, Linking issues, creating sub-tasks. It would be of help if you can share some of t...

How can I send e-mails to trac?

How would I send an e-mail message to a trac project? I like this feature in basecamp, where each project has its e-mail address, and received mails are added in the messages tab. In redmine I can even send e-mails to specific tickets. Is there something similar in trac, or maybe a plugin? ...

how to create a commercial web-based generic issue tracker application (quick way by reusing modules)

I would like to develop a generic issue tracker that is web based. Further, i want to sell these applications to couple of clients. Whats the best way to rig up such an application. Can i use any of the existing frameworks like Drupal? (Given drupal's licensing, is that possible to come up with a commercial app) Can i use any other exis...

Distributed issue tracker for git with usable Eclipse Mylyn support?

I'm using git for version control but I'm currently lacking a good issue/bug/ticket tracker with Eclipse Mylyn integration. The features I'm looking for: Open source implementation (so that I can add the features I need in the future. GPL, LGPL, MIT or BSD license preferred). Distributed (the issues must be stored in git the repositor...

Should we use a bug tracking system to track evolving requirements?

I am currently using Mantis to track bugs on my projects and I like it. Using special categories etc, I use Mantis also for tracking new project requirements. I don't feel comfort with this workaround since when I add a new report, many text fields I am prompted to fill are bug related. My other alternative is Bugzilla but it is much m...

One Man Driven Project Management, Customer Management, Help Desk, and Issue Tracker (bugs)

Hi all, I am a single person with a pretty large client base. I am currently doing everything via email and basically losing my mind. I am curious if anyone out there who freelances AND maintains their client's sites/projects uses any sort of combo of tools or a single tool... Paid or free... to aid in keeping more hairs on their head...

TeamCity 5.1.3 and FogBugz

Hello, Can I connect FogBugz to the TeamCity as a IssueTracker ? Currently I can see only 3 drivers for connect : Bugzilla,Jira and YouTrack. Thanks ...

QA team uses HP Quality Center, Dev team wants to use JIRA -- will this work?

Our QA team uses HP Quality Center for defect tracking, test plans, etc. The dev team really detests Quality Center and wants to use JIRA for internal task tracking. Can these two systems work seamlessly together? I have worked on projects where 2 teams used separate issue-tracking systems and keeping them in sync was a major headache....

Pivotal Tracker + Assembla SVN

Is it possible to integrate Pivotal with Assembla? I want Pivotal to be able to see the commits made in the Assembla SVN repository ...

SDLC: Managing changes in a 'Closed System' (M1 - ERP)

I am working with a client who has an ERP system in place, called M1, that they are looking to make custom changes to. I have spent a little bit of time investigating the ERP system in terms of making customizations. Here is a list of what I have found with regards to custom changes: Custom changes cannot be exported/imported. There...

Options to integrate Version Control Systems and Issue Management systems

Is there any other policy that any of you have implemented other than the ones given below? Valid Issue ID per commit. - To track changes made for a bug. Will help maintainability in the long run. Valid Issue status( Open or In-progress). - Why work on issue that are closed. Issue should be assigned to the user doing the commit. More u...

Are there any really simple and usable issue tracking systems?

Looking for an uber-simple issue/bug tracking system, as simple as possible. It's just going to be for me to keep track of freelance web development projects. Everything I've found has way too much (milestones, ability to assign to different users, severity levels, calendars, wikis, etc.), and I can't seem to find anything stripped down....

Where can I find a comparison of Distributed (and Offline?) Issue Trackers?

Hi, I'm looking for a fairly recent in depth comparison of currently available Distributed and hopefully Offline Issue Trackers. I've found this http://heapkeeper-heap.github.com/hh/thread_298.html#post-summary-hh-1076 which is decently recent and covers a number of solutions, but isn't up to date and IMO wasn't as researched as it coul...

Open source project management software similar to Fogbugz?

I'm looking for an open-source project management and issue-tracking tool with features similar to Fogbugz, well, specifically with a clean, easy to use UI. I've been looking around but can't seem to find a similar tool. Has anyone got any suggestions? Thanks EDIT: I've just seen OpenAtrium - has anyone any experience of using it. ...

Using an issue tracker for documentation updates?

We use an issue tracker to track software issues: bugs, new features, enhancements, etc. Very often, the code change to resolve an issue requires an update to documentation; e.g. user manual, install manual, test procedure, etc. Generally the documentation is done by a different group of people -- tech writers, QA team -- but it is helpf...

Does a bug tracking application that does this exist?

< EDIT > My initial wording seems to have caused some confusion. I'm NOT at all married to SharePoint. Please suggest other things that can do something like what I'm talking about if you know about them. < / EDIT > Right now we've got SharePoint installed, but it isn't really set up or anything. I'm faced with the task of possibly ...

Suggestion and Idea tracking

Hi there, I'm searching a software (web-based, php/mysql) that allows users to (anonymously/with registering) write suggestions or ideas on a project. The project itself does not necessarily have to be software-related, I also want to use it for some IRL projects I'm working on, but that may well need some suggestions from the people in...

What bug tracking software should I choose - fogbugz, assembla or bontq?

I wanted to ask the experts what will be the best choice of bug tracking saas for our company. We need a very user-friendly bug tracking service that will contain basic project management functionality. The company that I work in develops and designs websites, and in most cases our issues need to be shown visually. Please help. [Upda...

What was the most complicated bug(to resolve) in your life?

Right now I'm resolving one single bug with user rights and the resolution lasts two weeks. It's just awful. I think it's the most complicated bug I've ever seen so far. What about you? ...

Recieve Issues by email in BitBucket

I Love BitBucket.org But is there a way to configure BitBucket to accept email and automatically putting them into my 'New' Issue list in the issue tracker? Similarly how you can make it so that it listens for code check-ins and it will auto-magically set issues to complete/fixed etc.. I want something the other way around. I don't w...