I'm working for an organization with approximately 3k employee, and we are looking for alternatives for a helpdesk system... something to keep track of any kind of incidents (you know, something like printer not working, system hang ups) what features would you look for? any (preferably) open source (floss) alternive you might recomme...
I have a small software project with a couple clients. What I'm looking for something with the following abilities: clients can submit feature requests, bugs, or tasks clients can see the status of open and closed issues clients can see a change log a place for me to post updates or news Nice to haves: clients can only see the iss...
I am looking for an issue tracking application, which has two levels in its task hierarchy. This is because I find myself very often creating informal "TODO" lists within my issues. It seems to me that a FEATURE is usually bigger than a TASK - one feature usually requires several things to be done - e.g. "check if this sth will affect ef...
I would like to be able to create FogBugz cases directly straight from the editor in NetBeans. Specifically, I would like to be able to look at a JUnit run in the IDE, examine the failures and create cases directly using the information that is right in front of me (rather than cutting and pasting into a web browser, etc). I see that N...
Throughout my career, I've had varied amounts of success getting along with QA. I admit that I can take bug reports personally, but usually when they're crafted in a freeform style that is worded more like a complaint: "This process is STILL not working!", without enough information to reproduce the defect. I'm willing to work on my sen...
In Jira, linking items together is easy and useful. For example, you can clone an issue easily: Create issue 100, clone it to 101. 100 then shows "this issue has a clone: 101" and 101 then shows "this issue is a clone: 100" Similarly, you can mark issue 201 as being duplicate of 200 (reverse is 200 is duplicated by 201), and there are...
In our organisation we deliver products to different product lines depending on the requirements. in short the same application is customised according to customer requirements and delivered. After deploying the application sometimes we got some issues logged by client. My question comes here. who is responsible to look into the issues ...
I am a developer with a small company which is about to take on a large project. We currently use email for issue tracking, and I intend to set up a bug/issue tracking system (perhaps bug genie, mantis or trac - we want something web based, php, open source, mysql) We have source control (SVN) In the past I have found that the biggest p...
I'm run a micro ISV and need to implement a issue/bug tracking solution. Ran across WebIssues, has anyone used this? Thoughts? ...
Anyone have a ticketing system they like and recommend for developers in a Windows environment? Note, we're not using TFS. We're using Tortoise Subversion. We're in a Windows environment. I don't want some cheesy half-assed ticketing system. (A lot of free ones just suck and yes, look bad; the UI is obviously a jack job for a lot of t...
I have a contact form that is called using this: <a id="modalContact" class="nyroModal" href="contact/index.php" title="Contacto"><img src="assets/img/page_flip.png" alt="" /></a> and here's the javascript (jQuery) that is executed when the user clicks it: $(function(){ $('#modalContact').click(function(e) { e.preventDefault...
This is related to (but not identical to) "How important is version control integration with your bug tracking software?" I am currently using JIRA as issue/task tracking software with a small team, for potential evaluation for broader use in our company. Because we use SurroundSCM, and JIRA does not support either SurroundSCM or the ge...
I'd like to use a hosted issue-tracking service, but I want to be able to backup my data in case the service goes under. Are there any hosted issue-tracking services that have a "data liberation" strategy and support you periodically copying your issue-tracking data to your local system? If not, does anyone have a clever workaround for...
I work in a small company (2-4 software developers) where software is "only" a part of the main product (specialized measurement instruments). So far the software has been built from start to end with no formal process at all, but as we're steadily growing in both in number of products and people involved, it's evident that we need to ad...
We are just starting to be using subversion as our SCM software at my job, I would need some advise here. My project manager would like to use only one instance of a software to manage every projects we have (so we don't want to install a trac instance for each project we start it's kind of an overload).I heard trac can support multiple...
Hi Folks, I'm thinking of making a web service that can file bugs on issue trackers through (mainly) xml-rpc. But I'd like to get a sense whether issue trackers nowadays tend to be available behind the firewall or on the internet... The target for this web service would be companies that build websites. So is your issue tracker (jira,...
I'm looking for an Open Source Issue logging and tracking web application that supports web services. I've looked around but I get mostly applications where you have to log on to the application to be able to log an issue. I'm looking for an application where I would be able to subscribe to some service within my client application and ...
I am looking for an open source issue tracker with Multiple projects Wiki Web API to integrate with CRM and other clients Optionally Extendible via custom plugins or modules Preferably written in PHP or Python. I am okay with other languages as long as it works on Unix/Linux ...
I am planning to bring some "peace" (you may call it organization) to the personal work (small projects, etc.) I do at home. I would like to use a SCM and an issue tracker which can capture the commits and show them as changesets etc. automatically. Note that all the above softwares are supposed to be for personal usage so would prefer...
Redmine has a nice batch edit feature, but nothing equivalent for "batch create" (please correct me if I'm wrong!) FogBugz lets you quickly create multiple tickets with the same properties (type, status, assignment, etc.) via a ajax-ified text box at the bottom of any filtered view of tickets. Tickets created this way match the values o...