Does anyone know of any software or a good way for developers to build up a knowledge base of business rules that are built in to the software for help desk to use? We already have a helpdesk software but we are not looking to replace this. ...
Most software companies have different levels of support for the customer service help desk in order to protect programmers spending a lot of time explaining things to customers or trying to understand problems and bugs. But there inevitably are situations where programmers have to interact one-to-one with customers. For example, if fir...
What help-desk tool do you recommend? I'm working on a small service company, and they need a good tool for resolving custumer issues. I've been using Kayako Suite and we are not very satisfied. ...
I need a Java class to submit tickets to BMC Remedy's Helpdesk product. Wondering if anyone has done this already and is willing to share either code, or experience. ...
I'm working for an organization with approximately 3k employee, and we are looking for alternatives for a helpdesk system... something to keep track of any kind of incidents (you know, something like printer not working, system hang ups) what features would you look for? any (preferably) open source (floss) alternive you might recomme...
Hi, I am currently looking for free open source and asp.net based Help Desk software for a while but I've not been able to come up with something what I want. Do you guys know something ? Thanks in advance. Sincerely... ...
I have a sharepoint site based on the help desk (call center) template, and although I can access other lists with the Lists.GetListItems() method described on MSDN, I cannot get at the Service Requests list items. Can someone explain to me how the Service Requests lists differs from normal lists, and what I need to do to get at it? I ...
I'm looking for a free or inexpensive solution to give live online support to web visitors. I would like something based on Jabber/XMPP because it's an open protocol. This should work like this: The company would use 2-3 jabber accounts like Google Talk for providing support Online chat form that would connect to one of currently onl...
Im not a developer (not a proper one) but always up for an excuse for self-development. I work in a support team for a reputable software vendor, and we currently use a helpdesk piece of software called iSupport. - Its not a bad piece of kit, and im not sure if it has been set up badly (trying to find out) but the biggest problem I fa...
My team does some development, but is mainly involved in supprting an existing suite of applications. We now have an imbedded tester (and another on the way). So how can I apply agile practises in what is a purely reactive situation? ...
i am normally developing either alone or with 2-3 other people. i handle almost all aspects of the business and development but as of current i am becoming overwhelmed with my client base. I need some system to help me out What i am looking for is something that i can: Use to manage my client contacts Per client, manage the goals of ...
We have a fairly simple support ticketing system(Send an email to the Support email address). However what we CONSTANTLY do battle with is garbage support tickets where the user is being told by the system how to solve their problem yet the user isn't happy with the course of action they are required to take. Also we get plenty of tick...
I'm in the process of building out a website for my freelance services and would like to offer customers the ability to file issues directly through my site in an interface similar to that offered by Zendesk, however I would like to use a free open source alternative that I can host and manage on my server. Any recommendations? ...