Research documentation regarding process improvement?

Question

Finding relevant literature is hard which can support the value and benefit with the process improvement. Could be like ITIL, Web service, SOA, Cloud computing, Business change, process change, e-business. I would like to know where I can find good and trustworthy research documentation

Answer 1

I subscribe to some of the computing feeds from arxiv.org, particularly the cs.SE (software engineering) section. As it's a pre-print server the quality isn't guaranteed (the papers have not all been reviewed), but there's frequently an interesting read available.