Hello everyone,
I could get the following things done..
- Client sends e-mail to [email protected]
- Mail Scanner scans, creates a ticket.
- A notification is sent that email is received by support team to client.
- Admin assigns the ticket to someone, client recieves an email that the ticket is being assigned.
- Client replies to the email, the ticket gets updated in the comment.
Now, if a client replies to the notification email, typically the comment is being saved like this
Looking forward for a fast solution from you guys!
-----Original Message----- From: Company Support [mailto:[email protected]] Sent: Monday, October 25, 2010 02:51 AM To: [email protected] Subject: TT41 [ Ticket Id : 49 ] Re : Trouble Ticket
Ticket ID : 49 Ticket Title : Re : Trouble Ticket
Hi Client,
The Ticket is replied the details are :
Ticket No : Status : Open Category : Severity : Priority :
Description : This is the first trouble ticket!
Solution : We have offered the following solution!
Regards, HelpDesk Team.
Author : Client on 2010-10-25 07:54:56
How to make sure, I only get only the reply in the comment section of the Ticket
Looking forward for a fast solution from you guys!
and not the entire notification that was sent?
Looking forward for help and support
Thanks a lot in advance!