I am looking for a simple system to manage inbound emails from a support mailbox for a group with about 3 support people. I've looked at OTRS which seems to have the features that we need. Unfortunately, so far the UI still looks like a confusing mess. Are there any good FOSS tools that would meet this need? I've heard murmurings tha...
Hi I'm working on customizing a Microsoft Dynamics CRM (4.0) system for my university as a thesis. My teacher would like to know if it is possible to implement a ticketing system in the CRM so that the users (not the clients) could generate a trouble ticket. For example if their computer doesn't work properly. I had a look around the int...
I am searching for a better alternative to osTicket. Can you give any advise? [Update] I would want it not to be overfilled with features, since I want to be able to use it without having to get into it alot ...
I'm one of the main developers on a complex web application. As we start to gain more users, we need a better method of managing customer support. Currently, we just have a support email box that someone goes through and answers questions, or forwards them off to other team members who can help. But it's getting too big to manage. Ideal...
My company uses StarTeam for source control and CR management, but I would really like to switch to Subversion for source control. For those of you that know ClearQuest and ClearCase, StarTeam has the ability to create tickets, which can later be associated with code changes. Are there any similar products that integrate nicely with Su...
In lib\RT\CustomFieldValues\ there is the groups.pm file which is supposed to be an example of how to get data into a custom field, but how do I actually use that once I have written it? Does anyone have any documentation or a sample of this? ...
I've been working with SVN for a couple of years and recently been working on some projects involving Trac. It might seem odd for most of you but I come from design oriented background where those tools are not so often used. For the moment we mostly use Basecamp to keep track of client requirements, documents etc. And on the other han...
I wish to create a report that would list all the tickets that were closed in a certain period of time. The pseudo-code would be like SELECT * FROM tickets WHERE closed AND date_closed = 'january 2009' The part I am unable to resolve is date_closed = 'january 2009'. Is there a way to do it in Trac? I am not interested in particular...
I know of osTicket, are there any other more compelling help ticket systems? My company wants to use one and I am researching them now. I forgot to mention, I will need to install it on our servers...so SaaS (software as a service) doesn't work. ...
Hi folks I'm looking for a request tracking system to replace the proprietary one that we use at the moment. I had a quick look at OTRS, but it looks quite complicated to setup and I'm not sure if it will do what I want. These are the main features that I'm looking for... I'm hoping that someone here can suggest a suitable solution. s...
Hello, I'm using Trac (v0.11), and I'd like to: automatically assign a ticket to someone, as it's opened, basing on certain rules hide the "assign to" and "CC" fields from the "new ticket" screen How can I do that (scripting, workflows, etc.)? Thanks ...
I do software development but I don't work at a software company and we don't have anyone here that's setup any kind of version control server, or ticketing system or something like that. Most everything I know I've learned from documentation and sites like this. I'd like to have some more advanced tracking systems like a bug ticketing ...
Have someone used with success TRAC ticketing + wiki system accessing a code base residing in Perforce repository? I've browsed in the TRAC related web sites and found this one, but the latest change on the page is something like an year ago, so I have concluded (correct me if I'm wrong) that the plugin is hardly in working state OR tha...
Hello, Is there a good php ticketing system such as kayako eSupport and DeskPro that integrates with vBulletin nicely? Kayako and DeskPro are too costly for the business at the moment. ...
So I have a list of IT/developer tickets stored in a database via Linq-To-Sql. Save attempts are only done at the user request, or if they say save on close. My concern was that a user makes a change to 2 or more tickets without saving in-between. For some reason if the database rejects the change to one, doesn't give me very much info...
Does any web bug/ticket system (Jira, Google Code, github, etc) offer a native plugin to add new tickets and update existing ones? My current tickets are usually few lines long, and the overhead of using the GUI to enter them is high. Especially when I compare them to native task management software (e.g. Things), which usually offer s...
I'm looking for some software that will allow me to do the following: I don't need anything fancy, just basic information, back and forth dated comments, etc. No payment integration, or file handling. Thought I'd ask before I write my own ...
Hi All, We are looking at implementing a ticketing system at our work place. We intially tried OS Ticket which was fine. But management are hoping to integrate it into out intranet. (which will be done in Drupal) The Ticketing system will be used for the IT Team. Are there any modules available in Drupal that handle tickets or...
Desired: I'd like to be have my git commits reference some higher order/level task or todo list. Background: I use Git as my version control. Now, DVCS is great. A great side effect is that the log should contain, with some care, an atomic list of the actions taken to achieve a task. This is the bottom level of a 'knowledge base' r...
Most of you certainly use some kind of bugtracker. Maybe internally only, once a customer files a bug via email or phone you add a new ticket by yourself. Sometimes weekly project meetings can be great source of new tickets coming preferably in flavors of excel sheets that the PM on the other side of the table loves to maintain and chase...