rt

How do I use the Groups.pm in Request Tracker?

In lib\RT\CustomFieldValues\ there is the groups.pm file which is supposed to be an example of how to get data into a custom field, but how do I actually use that once I have written it? Does anyone have any documentation or a sample of this? ...

What is a good book to use as a reference/learning resource for Specification and Description Language - Real Time?

What is a good book to use as a reference/learning resource for Specification and Description Language - Real Time? Also, is there any good UML software that supports SDL-RT? ...