I currently work for a company that uses Kayako for their support system. They sell an extra program called Insta Alert that plays a sound when a new ticket is submitted. I use WHMCS for my own company, and would like to develop something to work with it that does the same thing. Here is the WHMCS API... http://wiki.whmcs.com/API:Funct...
Git treats lines starting with # as comment lines when committing. this is very annoying when working with a ticket tracking system, and trying to write the ticket number at the beginning of the line, e.g. #123 salt hashed passwords git will simply remove the line from the commit message. is there any way to escape the hash? i tried \...
We have multiple SVN repos and trac instances, one for each project. Can a user somehow see all their open tickets in one place? I know this isn't natively supported. What kind of strategy could be used to collate the ticket reports? ...
Hi, I have a custom and simple php/mysql based user system. I'm trying to build a way for members to send product support to our staff (put it in a database, & viewed in admin area) and for them to manage these messages (lack of a better term). My question is, does anyone know of a good existing script, or a better approach for a suppor...
Hello Everyone, I'm trying to create a typical Housie/Bingo Game ticket in Asp.net 2.0 (VB). But, not being succeeded. Ticket contains 3 row with 9 columns. Total 27 blocks, and it must be only 15 should be fill outta those 27. and each column contains value like 1st column should be between 1-10 and 2nd must have random values between 1...
Hello, I developing program and i writing error handler, i want to do in her automate error ticket adding to trac webapge. Anyone know simplest way to do this? Simplest of connecting libcurl to PHP script on server who adding ticket. Maybe some library to do this? Or working code snipet? ...
Hi everybody, I have thought some time about creating a PHP-based customer-service thingy that assigns different types of customer-related stuff to a ticket-id (#). For starters, I would like to be able read emails from an email account and assign a ticket-id to every new email that's received. I have no bloody idea of how I could ma...
I'm looking for a nice software to store tickets information locally. It should work only on my laptop under Linux, and be easily installed. The core features that I need: storing tickets allows to create additional documentation don't take too much ram very easy installation (I don't have whole days for configuring) multiproject ...
How do I loop through the results of a SELECT statement in SQL? My SELECT statement will return just 1 column but n results. I have created a fictional scenario below complete with the Pseudo code of what I'm trying to do. Scenario: Students are registering for their classes. They submit a form with multiple course selections (ie. s...
I'm developing a simple event management/ticketing application for LAN parties. I have a need obviously to have the user buy tickets for events. Currently, a User visits an Event page and selects a Ticket. After the user pays for the Ticket, a Registration is created and the User is permitted to further interact with other Users and the...
I'll release my first app soon, and I'm afraid of getting dozens of bug mails from users every day. Tapbots for example have a great Ticket System in place. When you send them an support inquiry from their web form, you immediately get an email in return with an big ID in the subject, and some professional text like "please always provid...
Hi, I am a newbie to VTiger, I am using the 5.2.0 version to try, learn implementing Issue Tracking. Intro: A client sends an email to say [email protected], Mail Converter or Mail Scanner.. scans for the new email and if found creates a new ticket. If admin sees a new ticket which is being raised in Trouble Tickets, makes some chan...
Hello everyone, I could get the following things done.. Client sends e-mail to [email protected] Mail Scanner scans, creates a ticket. A notification is sent that email is received by support team to client. Admin assigns the ticket to someone, client recieves an email that the ticket is being assigned. Client replies to the email, t...
Hello everyone, Once I have a client contact information saved in Support Module, I could get the following things done.. Client sends e-mail to [email protected] Mail Scanner scans, creates a ticket. A notification is sent that email is received by support team to client. Admin assigns the ticket to someone, client recieves an email...
I'm trying to read an email using ruby mail gem. But mail.body.decoded returns me not just the body message. How can I clean up this body message and remove unwanted text like "--20cf30433c9a437cc304939017ef\nContent-Type: text/plain; charset=ISO-8859-1\nContent-" ? message = $stdin.read mail = Mail.read_from_string(message) puts mail....