Hello everyone,
Once I have a client contact information saved in Support Module, I could get the following things done..
- Client sends e-mail to [email protected]
- Mail Scanner scans, creates a ticket.
- A notification is sent that email is received by support team to client.
- Admin assigns the ticket to someone, client recieves an email that the ticket is being assigned.
- Client replies to the email, the ticket gets updated in the comment.
How ever if I dont have the client information saved, only the ticket is getting created.
How do I auto save the person contact information as soon as someone sends an email to [email protected]?
Looking forward for your help and support.
Thanks in advance!