otrs

Request tracking systems

Hi folks I'm looking for a request tracking system to replace the proprietary one that we use at the moment. I had a quick look at OTRS, but it looks quite complicated to setup and I'm not sure if it will do what I want. These are the main features that I'm looking for... I'm hoping that someone here can suggest a suitable solution. s...

fogbugz vs. OTRS

Hi, I'm looking for a simple solution for support case management. , the final nominee are Fogbugz and the open source OTRS. does anyone have experience with both products? any comment/suggestion will be welcomed! thanks! Ofer ...