user-testing

Automated user research, what are good strategies?

I am producing an online system to integrate a number of other systems using sharepoint as a portal. I would like good logging built in so I can actually see what my users are doing (without invading their privacy!) I would like to produce heat map overlays to see which links are being made, and intuitive reports of which pages are bei...

What is your amazing user test eye opener?

Lassooing users and putting them down to monkey around with your application may be the best way to spot deficiencies in your freshly baked program. But it is also where some jaw-dropping things occur. Stuff you really did not expect to happen, made you facepalm for your own stupidity or the users, let us in on the fun! My story is ...

Hallway usability testing: How much of the UI do you actually make functional?

When doing hallway usability tests do most of you make your apps fully or near fully functional? Or do you just make sure the links or flow chain correctly? Or do you just draw on paper and go with that? I'm would like to test early on a prototype and am trying to find a good balance. But at the same time am worried that some non functi...

Tips for Black Box QA Testing

Are there any good resources for learning to do black box QA testing? I applied for what looked like a technical testing position, but discovered in the interview that it was black box QA (I really don't know a great deal more than that at the moment). I'm still going to go for it, for the experience and since I need the cash. Any tips ...