The iPhone is attached to a Mac runnning the latest iTunes version and I am 100% sure that her UDID is in the provisioning file. Her iPhone has not been jailbroken and we even restored it to factory settings.
I am having trouble installing our development build on this one iPhone. The error is:
the application "[Application Name]" was not installed on the iPhone "iPhone" because the signer is not valid
I am 100% sure that the UDID is accurately entered in the provisioning file and that they correctly copied the right provision file/build combo. This same combo has been successfully installed on over a dozen iphones.
We have been able to install this on some devices with no problems.
Edit:
From comments to an answer:
We can install it on 100 iphone with our account. We have about 40 iphones in this provisioning profile and it works on 38 of them.