User studies: best practices
What are the best practices for user studies? Did you ever conduct one? ...
user-feedback
How to calculate statistics on different machine and combine them again?
I have two backend applications which provide the same functions and they are located on two separate machines (actually this is to make a load balance). So they handle the client frontend requests using the same manner. I want to collect some statistics about all the clients connected (i.e: what is the most used component in the client...
Giving user feedback during long-running process and user-interface/business-logic separation
When a long-running process is being executed, it is a good practice to provide feedback to the user, for example, updating a progress bar. Some FAQs for GUI libraries suggest something like this: function long_running_progress() do_some_work() update_progress_bar() while finish do_some_work() update_progres...
How can I collect user feedback without physically seeing my users?
Like probably a lot of software developers, I almost never see real users using my software. It is, of course, quite difficult to get good user feedback in this situation. Even if some users agree to give me some piece of information about the way they use the software, there's a huge difference between how they really use it and how th...
What's the most irrational user behaviour you have witnessed?
While novice software designers expect their users to behave rationally, it's far from being the case ; I've seen many times the user perception being totally disconnected from reality, or it's feedback obviously irrational. I think we are the one who should adapt, not the other way around. There's only one way that I know of to achiev...
Good site to get project feedback?
I have a personal project I've been working on in my spare time. It's far from complete, but I want feedback on the UI and the functionality that has made it in so far. Where is a good location to get useful feedback without being persecuted for the post being unrelated to the site's purpose? The project is a website. I'm not posting a...
How to get user feedback?
Hi, I am developing a web application, which is still in initial stages.I have put it on web for public to use.Should I use uservoice for feedback(free account)? What are the alternatives? ...
Providing reliable user feedback with SQLite
I'm writing an application with a GUI frontend (GTK) and an SQLite backend. When something is changed via the GUI, I want the change to show up in the GUI if and only if it completed successfully in the DB. Is watching the return code from sqlite3_step for SQLITE_ERROR sufficient to ensure that I don't give false feedback to the use...
Customer Feedback Alternative to UserVoice?
We are currently hosting an ASP.NET MVC application and we wish to incorporate a turn-key customer feedback system. UserVoice will absolutely meet our needs, but we'd like to consider alternatives before moving forward. GetSatification appears to provide a similiar model. Are there any other service which we should consider as well? ...
Any best practices with feedback colours?
I have a few that I think are correct. These are background colours for messages. ERROR: red; INFO: blue; SUCCESS: green; NOT IMPORTANT INFO: yellow Have I got the blue and yellow around the wrong way? Any hex values that are a de facto standard for these? I am curious considering web development, but I think the answers will be agn...
Open Source Alternative to UserVoice or Get Satisfaction?
I've got a few small web projects where I'd like to get some user feedback however the services I've found are not cheap. To get to a useful level of features on UserVoice or Get Satisfaction I'd be needing to be on at least the $90/month plan on either service, multipled by a few sites is far more than I can justify spending for a few s...
simple user-feedback collection service
Short: I am looking for a very simple (configuration/maintenance wise) solution, that would allow to collect user-feedback/bug-reports from my apps/web-sites over the internet. Long: Right now I have very simple web-app written using ASP.NET MVC that receives http-post requests at http://localhost/feedback and saves them as c:\temp\{gui...
Feedback tab like www.monyta.com
I am interested in adding a stick feedback tab to be hosted on my page. No third party ones like uservoice, monyta, getsatifaction.. etc. It should be sticky while scrolling vertically and the tab should slide out showing a form to be filled out and submitted, very much like monyta. Any JQuery plugins (or plain Javascript) which do thi...
Keeping track of user feedback during Beta Field Testing of an embedded product?
Hello. My company is deploying an embedded software/hardware product. We have beta testers lined up who will test the product in the field. We would like a system of keeping track of the feedback we receive from these users. Perhaps some sort of ticketing system? I've looked at Zendesk as a possibility. Thoughts? Thanks, Jason ...
Could you please provide me with comments on a Java game of mine?
Hello there. I have marked this question as community wiki, so no rep points are thrown around. I made this game, Forest Defender, a proof-of-feasibility little project, which I would like to share with you and collect your constructive comments, first impressions, etc. It is a the first playable (and enjoyable) game I have released to...
What tools do you use to see where your users are struggling/seeing errors w/ your site?
I'm working on a site and am getting feedback from a lot of well-meaning users along the lines of: "It's not working for me". I'd like to be able to get detailed feedback from them on what they were doing, where, with what browser, etc. These aren't QA folks, and are really just doing me a favor by trying things out. I want to get as ...
Simplest survey tool to integrate into a website
For a startup website. Should have this - 1.) What they would like to see/improved upon ? - Users can enter a one liner. 2.) Visitors can leave a remark. 3.) Consumers can vote on suggestions & hence the top suggestion bubbles up. 4.) Allows for anonymous input. I think I've seen something similar to this, but don't remember where. ...