I'm required to provide a handover to our content editors for the update corporate website I've just released. Apparently a training session with notes isn't sufficient. Fair enough.
So more dreaded documentation looms. After a fairly brief trawl over Google, I'm unable to find any relevant and usable template to use as the basis of a website or web application handover. The most useful list of items I've found that should appear in such a document were on Experts Exchange (the enemy):
- System overview, general introduction
- processes and interdepartmental process flow
- system configuration, setup and dependencies
- technical requirements, features and limitations
- support process
- escalation lists and contact information for relevant parties for troubleshooting
This is a good basis to work from - I can "dumb it down" for users who will only be making content changes to the site, but does anyone know of a good standard template available in the cloud? Is there more that should be added to this list?