My team is looking to switch from source safe to something else (finally). I think we have it narrowed down to Team Server 2010 or Subversion.
I would prefer Subversion, but my boss has concerns about how we will get support if were using Subversion and something goes wrong. It was suggested that we pay for support.
So my question to those out there that use Subversion: Do you pay for support? Have you ever needed it?
We have never paid for support. We were always able to solve the issues ourselves or with the help of the community.
Subversion is open source. You will not pay for it. If something goes wrong there is a lot of great documentation and big community.
No, we don't pay for it, haven't needed it. Answers can be found on google or here on SO. If I had an issue, I'd ask here on SO and would probably get an answer comparable to 2nd or 3rd level paid support, probably quicker.
We use SVN, and do not have any kind of commercial support contract. Any time we have a question, we read the book or go the Subversion mailing lists (subversion.apache.org).
CollabNet provides SVN consulting and training, so if you are looking for someone to pay, they would be a good place to start. (www.collab.net)
99% of the time I'm able to figure out the problem my self.
There is also commercial sites that will host subversion for you.
-daniel
SVN has great documentation, and community support. Much easier to deal with than MS. If your worried about hosting, there are plenty of SVN hosting providers who will take care of the hosting aspect, check out svnhostingcomparison.com