I am developing an information management system in C# Winforms.
Of course, I need to support my clients. Traditionally or popularly web sites are used to do client support. I am thinking why I don't build it in my application.
And then I have some related questions:
Is it a good idea to do so? Is it better to use other software or websites to do so?
What kind of service should be included? I can list some basic software related client support functions: Bug report (especially automatic bug report), feature suggestion, questions, knowledge base and code base (for development software.)
Has some one or some company done it before? Are there any ready related assemblies to support such a function? I don't hesitate to buy a ready solution.
How to identity clients? Is it better to bind copyright management with this function?
Regarding to the implementation, which kind of internet storage cloud, such as MS SQL Azure is suitable? Or an EMail based solution is better.
Let's have a brain storm.
Any feedback is welcome.
Ying