Can someone point me to a study that answers this question; Does ALL CAPS help or inhibit usability in navigation? I read one article by Jakob Neilson that touches on this saying "Reading speed is reduced by 10% and users are put off by the appearance of shouting." but I could not find the actual study that proved it. Thanks all!
I'd also add my personal observation that CAPS TEXTS pull unnecessary more attention to them, increasing their relative weight on a view and leaving the other elements less weight.
So if a user glances a look at an interface it will immediately see the most important elements with less probability.
In short: don't overuse CAPS.
Much of the research done was some time ago and is not easily available on the web. Look at
http://www.stcsig.org/usability/topics/readability.html
Specifically for capital letters, see this:
Schriver, Karen in Dynamics in Document Design, page 275:
"When text is set in all capital letters, reading speed is slowed about 13 to 20 percent (Breland & Breland, 1944). Reading speed is optimal when uppercase and lowercase letters are used (Poulton, 1967; Rickards & August, 1975). When extra emphasis is needed, bold has been found to be a better cue than uppercase (Coles & Foster, 1975)."
You can use Amazon's "Search Within the Book" with a portion of the above quote to see the full page: http://www.amazon.com/Dynamics-Document-Design-Creating-Readers/dp/0471306363/