My company is a custom development shop for a number of projects, some larger and some smaller. Currently we handle all of our client communication through email. So we email a design doc, they mark it up and send it back. Then we roll out a beta version of their product and they email us with any bugs, new features, etc. And so on.... ...
Documenting for end-users is hard because read documentation sucks if you don't use to do it. And if you want to push the end-users to use it, you need to look for the easiest way. I guess that the best way to document is using screen recordings. Do you agree? Do you think there are better one? ...
Currently our team is using MoinMoin as a wiki for IT and it's so nice. We want to promote to use wiki for end-users because some of them are interested. On the wiki we'll share and edit requirements of aplications, for instance. I think MoinMoin is not the more user-friendy (but I love to use it) that's why we are looking for the best...
So, I work in a fairly small IT section. We have a trouble ticketing system that about half of our end users use. Some of my coworkers don't really do much to encourage our end users to use the system we have in place. The end result? Constant interruptions because end users will get us by IM or come to our offices directly for trivi...
Hey Folks - This is not a technical question, but thought I'd throw it out anyway. I am in need of a rough size of the End-User Database Application market. Specifically, I'm talking about products like Microsoft Access and Filemaker Pro. Does anyone know where I could find such information (preferably without paying $5000 for a ma...
I create websites for people. I have given them the ability to edit certain areas of their published pages using CushyCMS. That works fine, and everyone is happy with it. When I go to publish some of my more extensive changes, I first need to pull down the latest version that they have produced. Then I make my changes, and upload eve...
Hello! I'm wondering what would be the typical scenario for using an end-user report designer. What I'm thinking of is to have a base report with all the columns that I can have, also with a basic view of the report (formatting, order of columns, etc.) and then let the user to change that format and order, take out or add (from the avai...
I have a project under continuous integration and would like to add end user documentation to the project. The end user documentation is a user manual, not API documentation. In our environment we use windows, c#, msbuild, cruisecontrol.net and subversion. We are currently using DocToHelp to create our help file, which is based on an ...
I'm working on a project where I need to generate end-user documentation for a piece of software. At some point in next year, the piece of software that I am writing this documentation will be retired. Therefore, I do not wish to spend a great deal of time on a professional-grade manual. This is something that graduate students at a coll...