For those of you working in the voice space, what are you using as your IVR platform? I am using Microsoft Speech Server 2007. What are some equivalent packages? Is anyone using open source software for handling inbound or outbound calls? Note that I'm not just talking about speech recognition, which is one component of a comprehensi...
Has anyone used the Sphinx speech recognition stack to build IVR applications? I am looking for open source alternatives to the expensive and somewhat limiting choices from MSFT and others. I have not been able to find a comprehensive package that ties open source speech/voip applications together. ...
I am trying to find out if it's possible to build a complete IVR application by cobbling together parts from open source projects. Is anyone using a non-commercial VoiceXML implementation to build speech-enabled systems? ...
I am trying to get started writing scalable, telecom-grade applications with Asterisk and Ruby. I had originally intended to use the Adhearsion framework for this, but it does not have the required maturity and its documentation is severely lacking. AsteriskRuby seems to be a good alternative, as it's well documented and appears to be ...
I have an Electronic Workforce (EWF) application that records the caller speaking. The system needs to record for 120 seconds then play a message and hangup. I set a maximum length of 120 seconds and a minimum length of 1 second. I didn't want any input to disrupt the recording, so I checked "Discard Earlier User Input", "Tone Input S...
IVR Systems are so expensive and proprietary. The vendor systems I've used are all pretty weak... What is a good alternative to Genesys, Intervoice, etc.? ...
Can you someone please point in me in a direction, sample code or an online resource to accomplish the following: Requirement: I would like to write a simple IVR menu option that will run a script (Bash or Python). For example, phone the Asterisk machine and request to restart a service on another Linux box. The 'other Linux box' detai...
Hey there! I need to setup a simple IVR system for a friend's company that will let the caller navigate through the menue by pressing phone keys (kind of like a bus schedule....."for today's schedule press '1', for tomorrow's schedule press '2' and so on). It is solely an information system, i.e. no navigation route will end up with a r...
Hello, This is not a programming question per se. I am trying to build a system which consists of the following: User calls system using regular land line Some processing is done by asterisk Call is forwarded to an external number (another landline/mobile phone) Now I would like atleast 2 simultaneous lines on which the user can cal...
I am trying to build an IVR and hook it up to my website, what are the different (inexpensive) ways that I can do it. ...
We are seeing more and more speech recognition implemented and request for libraries that does good speech recognition. What's the rationale (in term of usability) behind it versus a keyboard or keypad? What reasons would you have to invest in this development? For example, let's take the call centers. A few years ago, almost every call...
Hello everyone, I am writing an IVR menu and I need to allow my users to press 0 anytime during the communication to exit. The following is how I do it: exten => 0,1,Playback(good-bye) exten => 0,2,Playback(beep) exten => 0,3,Hangup However, by doing so, when the user presses zero while some file is being played back or some other ope...
I am writing multiple AGIs using Perl that will be called from the Asterisk dialplan. I expect to receive numerous similtaneous calls so I need a way to load balance them. I have been advised to use FastAGI instead of AGI. The problem is that my AGIs will be distributed over many servers not just one, and I need that my entry point Aster...
Is it possible to recognize when a caller has barged-in with DTMF? Is there something in VoiceXML like an event that I could catch? The problem that I am trying to solve is we need barge-in to 'cascade' for several prompts so I was thinking of setting a variable if I could recognize barge-in and then skip over the next few prompts. ...
Hi, all. I'm working on an Avaya IVR with a Nuance recognizer and TTS engine. Our application determines call destination information by receiving the DNIS data from the PBX, via a "custom" Avaya variable that describes the call: <script> dnis = session.telephone.dnis; </script> Does anyone know a mechanism by which I can change t...
The company I work for is looking for an IVR implementation that is highly compatible with any potential PBX/IVR or PBX combo OR to provide our own hosting solution. So the idea would be to create an application that interfaces to any potential platform and provide call control and voice dialog / interaction for the IVR. Technologies...
Hi everybody, I'm trying to setup an IVR or to be more specific an automated attendant using Asterisk. I don't want anything fancy besides the simple automated menu system, and instead of dialing an extension (for now) just ring the same phone line (POTS) if pressed 1 or play a recording if pressed 2. The server running Asterisk will be...
Hi, I have Cisco ICM script exported into an .icms file. Anybocy know how to decode the file. Basically i want to convert this script to another format. Michael ...
Hi, Is there any way to convert Cisco ICM call flow script to voicexml. Thanks, Michael ...
Hi, I have a web based system built on php & mysql where the we have a complaint box with 5 different types of complain which are logged over phone by an operator. i want to build a system where the caller will press buttons on the phone like an IVRS system to book the complaint and a unique complaint number is sent to the caller. like...