customer-relationship

Any starter-kits/open source support center implementations out there?

I'd like to implement a product support site in ASP.NET that will contain at least a forum and a knowledge base(FAQs). Could you recommend some good starting points? Thanks ...

Brain storm for an idea to build in client support function

I am developing an information management system in C# Winforms. Of course, I need to support my clients. Traditionally or popularly web sites are used to do client support. I am thinking why I don't build it in my application. And then I have some related questions: Is it a good idea to do so? Is it better to use other software or w...

customer–supplier relationship

should there be a customer–supplier relationship when the software developed: is for the public as a software package? is for in-house use? should relationships be formal in both cases? ...

One Man Driven Project Management, Customer Management, Help Desk, and Issue Tracker (bugs)

Hi all, I am a single person with a pretty large client base. I am currently doing everything via email and basically losing my mind. I am curious if anyone out there who freelances AND maintains their client's sites/projects uses any sort of combo of tools or a single tool... Paid or free... to aid in keeping more hairs on their head...

What to do with a customer that keeps on changing his needs?

Hello! I have a project I am stuck with because the customer always tells me "Hey, I just forgot to tell you one LITTLE thing..." Now, I don't really want to abandon the project after so much work, on the other hand my customer will never be able to tell me in advance everything, he will always have more changes. The question is if th...

Should I ask for permission before sending anonymous usage information?

I want our application to send some anonymous information (OS, Java version, etc.) to a server on the first startup. The only usage of this is to determine how many copies are being used, and to know what OSes are used most by our customers, so we know where to focus testing. Should we ask the user's permission for this (by showing a al...

Open source or free web site customers data solution

Hi, I'm really not sure if that's the right place to ask it , but I'm so used to this site so i'll just give it a try. I'm interviewing many people for a certion mission, and i'm looking for a an easy way to organize the people according to some properties (age, origin , hobbies, education etc'...). I need a website which will allow me...

php/mysql open source customer service ticketing system ?

Hi all, I currently have a simple form for customer feedback / customer issues, this form send an email to [email protected] and then we check that and reply to any inquiries. I'd like to implement a proper ticketing system where a ticket is opened for each issue, and replies can be done via email or via a form (that displays all p...