support

fogbugz vs. OTRS

Hi, I'm looking for a simple solution for support case management. , the final nominee are Fogbugz and the open source OTRS. does anyone have experience with both products? any comment/suggestion will be welcomed! thanks! Ofer ...

Internal and External Bug-Tracking Setup

Most of you certainly use some kind of bugtracker. Maybe internally only, once a customer files a bug via email or phone you add a new ticket by yourself. Sometimes weekly project meetings can be great source of new tickets coming preferably in flavors of excel sheets that the PM on the other side of the table loves to maintain and chase...

What is the best way to get support from microsoft developers

I have a problem at my production web, that I am not able to solve. I am not able to reproduce the problem in stage or development. It only appears when the website is under heavy load. I think it is solvable if somebody who has a very good understanding of the internals of FormsAuthentication would have a look at it by logging into ou...

JQuery IE Object doesn't support this property or method.

I've been trying to debug this the whole day but can't seem to find why it's not working on IE7+. It's working fine on other browsers except IE7+ Here's the JS code: $(document).ready(function(){ $('#bigbox_carousel').rotator({ width: 490, height: 210, duration: 'slow', rotate: 5000, selected: 0 }); $('#bigbo...

End user browser and OS configuration

Sometimes in case of a bug in our code, we usually ask the end user to provide the browser configuration and OS configuration to isolate the issue. How can we get this information in case of a problem while the end users are accessing a web application. ...

What version of Internet Explorer (IE) should my web app support

Since MS will stop supporting anything before IE 8 soon, I am not sure if I should make my web app compatible with those older browsers. I know there are still people using them but I don't know if there are enough to make it worth while. Any suggestions as to how to decide what version to support? Thanks. ...

When the Microsoft's main support phase for .NET 2.0, .NET 3.0 and .NET 3.5 ends?

Hello, I'm wondering until when the .NET Framework 2.0, 3.0, 3.5 will be supported by Microsoft. According to Microsoft Support Lifetime page for developers products the mainstream support phase should last for 5 years and extended support phase for another 5 years. I've found a .NET Framework 2.0 entry in the Support Lifetime Index , h...

Can't log in: Error occurred while sending a direct message or getting the response

This belongs on Meta but I can't ask it there since, well, I can't log in :-) I'm unable to log into my account using my OpenID, josh.gitlin.name on either StackOverflow or Meta. The error message I receive after entering my OpenID on the login page and pressing "Login" is: Unable to log in with your OpenID provider: Error oc...

Sql server version error...655 version needed but you computer has 612 or earlier version ? error

Hi i have a error like " dbFileName cannot be opened because it is version 655. This server supports version 612 and earlier. " what should i do ? some friend of mine done a project but i guess he done it with sql 2008 and i have sql 2005 is that the reason why i got this error? can i fix it ? if i setup a newer version of sql does it ...

Use API or SQL to detect new Support Tickets?

I currently work for a company that uses Kayako for their support system. They sell an extra program called Insta Alert that plays a sound when a new ticket is submitted. I use WHMCS for my own company, and would like to develop something to work with it that does the same thing. Here is the WHMCS API... http://wiki.whmcs.com/API:Funct...

Detecting HTML5 Drag And Drop support in javascript

Hi. I'm trying to detect the HTML5 Drag And Drop support in javascript. Modernizr seems to not handle this test case. Any idea ? Regards ...

Do you pay for Subversion support?

My team is looking to switch from source safe to something else (finally). I think we have it narrowed down to Team Server 2010 or Subversion. I would prefer Subversion, but my boss has concerns about how we will get support if were using Subversion and something goes wrong. It was suggested that we pay for support. So my question to t...

Reasonable expectation to support new Operating Systems?

My company has a desktop app originally developed for Windows XP. The original programmer has since been fired (fired with extreme prejudice I might add). I have fixed the app various times but overall try to avoid it, it is a mess and the only real way to fix it is to completely rewrite it, which could take a year. We have been tryi...

how to integrate jquery with jsf richfaces tags for print the image and textarea content?

hi, Here i write code to take printout the textarea content using jquery. I load the two java script (jquery-1.3.2.js and jquery.print.js) But these two source file not support rich:datascroller tag(component).. There are two problems occur: Using jquery, print succesfully worked. but rich:datascroller not worked (without using j...

What considerations need to be made when transitioning an application to support?

I will be taking on the role of support for a complex application that is transitioning from the development team. This application is a sharepoint solution that connects to several (7) web services. The development team is rolling off almost immediately and will be available only for small questions. I'm new to this role so I'm wonderi...

What documentation is helpful when supporting an application?

I am going to be taking over from a developer here at work soon. Hence, I'll be supporting all the applications that he has written over the last few years. My question is, when supporting an application that you probably don't know much about, what kind of documentation is most helpful to get a handle on how to fix problems, extend fun...

android language pack

Hi, I want to create language pack for android. How can I do this. If anyone knows how or where to find info about this topic please share your knowledge. I'd appreciate any pointers to the right direction. Thank you. ...

Know of a Django / Rails enterprise level support services?

I am starting a new project for a client from the academic sector. We are trying to choose the right technology for the project and I am interested in hiring Django or Rails developers to work on it (as there will be some custom module development involved). The client wants to be able to sign up with a reliable service package after lau...

ipad document support

Hello,I would like to know how can we use the new feature document support for ipad..I tried to register the doc type for our app by adding the new doc type in the plist file then I implemented the didfinishlaunchingwithoptions method.then I built the app.later I opened it via google mail from safari,I dint find any option like i can ope...

Java EOSL for each version

What are the official dates when the different versions of Java (JDK 1.3, JDK 1.4, Java 5,...) have reached it's end of service life (EOSL)? ...