The company I work for is looking for the best way to track "tech calls". We would most likely develop in house using vb.net, but possibly could look at using some open source vb.net software already out there. We will probably want to track just the basic info like client, datetime, length of call & a notes section about the call. On...
A common problem I find when dealing with non-technical users when supporting technical issues is "translating" what I'm hearing to what actually is causing the problem. In our current application we do things like provide error message details that can be forwarded to our support team, however my question is: 1. Is there an approach ...
I work for a small software firm, and I am one of two developers on staff. My coworker and I handle more than half of the support calls. Support calls are a given, there is no stopping them especially since one of the selling points of our flagship product is "free non-outsourced toll-free phone support". Usually, this gives us only a...
i would like to know all the information about my website ie users ip address, visited pages in my website and date. how to find user viewed pages in a website? is there any tool for that? ...
Hi All, Please tell me where I can find video tutorials of Ab-Initio ETL Data Ware Housing tool. I surfed in google but i did not find any materials. Thanks in Advance. ...
Hi i would like to have the browse list which does NOT support the .net based created website Please so i can compare the technology before creating it ...
I've been asked to maintain a few of our software development tools; Clearcase (Views, Streams, Triggers), JIRA, Enterprise Architect and various document based repositories, Confluence, doku Wiki etc.. But as I wonder where does the line is when it comes to the "best practices" and cleanup efforts to make the most of these tools for de...
I have been trying to program something for the Android mobile phone, using Eclipse and the Android plug-in for that IDE, and my debugger used to attach just fine. But then it has suddenly started having consistent issues attaching. I just get that message about how the process is waiting for the debugger attach, and then it just won't...
Last year I received two "Technical Support Incidents" in the iPhone developer program, but when I went to renew I found that I would lose them. I have another two for this year, but I'm not really sure about the kind of problems that can be solved by using them. What kinds of questions are the best use of these Technical Support Incid...
I'm currently developing a support system for a university. The system is written in PHP and I would like to be able to get a current list of software and basic computer information on a computer. Basically when one of the faculty or staff creates a ticket from our web interface, I would like to have a Java Applet or similar that could b...
My company has a desktop app originally developed for Windows XP. The original programmer has since been fired (fired with extreme prejudice I might add). I have fixed the app various times but overall try to avoid it, it is a mess and the only real way to fix it is to completely rewrite it, which could take a year. We have been tryi...
I am developing an information management system in C# Winforms. Of course, I need to support my clients. Traditionally or popularly web sites are used to do client support. I am thinking why I don't build it in my application. And then I have some related questions: Is it a good idea to do so? Is it better to use other software or w...
I am hoping to release my first Android application (yay) and am doing some research on a self hosted (i.e. PHP or RoR) simple support based website where customers will be able to login and report/track issues. The critical required feature for me is some mechanism where customers will be able to vote on feature requests... where most ...
We have a small support department that has recently started using MS Dynamics CRM. As a developer, I occasional check active cases to see what problems are occurring in our software so it may be addressed. However, I usually find the cases emails, notes, questions asked, resolutions etc are not to my satisfaction. Does anyone have any g...
I just worked my android application with device (htc magic)version1.5 and it loads properly and when i try to load the same application with the other phone by installing the .apk file of version1.5 with android version 2.1 and kernel version 2.6.29 omap1 but now i couldnt find my application getting installed on my device... I have...
If i run my android application with a htc magic with locale English, I find my application running properly and if i try to run it on Motorola droid with locale korean, My application(apk) is not even installing on the device. Does android support different language? Is it is because of different language OS versions? ...