I want to build a web-based knowledge base system for our call center. To save some development time, I am looking for a open source. Does anybody know any good one out there?
Thanks in advance,
Tony
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Behind the tables and tables of raw data, how does Wolfram Alpha work?
I imagine there are various artificial intelligence mechanisms driving the site but I can't fathom how anyone would put something like this together. Are there any explanations that would help a programmer understand how something like this is created? Does the knowl...
I am looking for knowledgebase/faq software with a developer license that is written in c#.
I have found a couple of good options for VB but would prefer C#.
...
I'm wondering is there is a compiled knowledge base of similar functions or functionalities between several programming languages. The reason I'm asking this question is due to the fact that one is learning a new programming language and has extensive knowledge of another, it's often difficult to know or imagine the correlation of functi...
Our company is looking to build a web-based knowledge base system that can be used by our clients/end users to reduce the amount of support calls.
Couple important notes:
This is aimed at our end users, in other words, non-techies. So the UI has to be easy to use
Should have the excellent (fast, accurate) search
Should have ability t...
Hello, we are designing a project that would listen to dialog between airport controllers and pilots to prevent runway incursions (eg. one airplane is taking off while other is crossing the runway). Our professor wants us to use Jena for knowledge base (or anything else but it should be some sort of rule-based engine). Inference is not t...
I read in an exam about knowledge representation the question:
What is a vivid knowledge base?
And I wonder about the answer. Google only gives me some links to books which I can buy about it or some CiteSeerX articles. Wikipedia also doesn't know anything about it.
Is there any good online article?
Is "vivid knowledge" a common ...
Hi all,
I've recently found a very nonobvious solution for a Microsoft CryptoAPI issue. Because of a read-only flag on the (seemingly unrelated) CREDHIST file, the whole CryptoAPI stack was wildly misbehaving, from CryptAcquireContext() upwards. For the greater common good, I'd like to see this documented in MS KB, where it belongs.
Fr...
I've been using org-mode for a little while, I've kept it really simple for now, with only two files :
one to act as an inbox, with remember-mode
another where I stick just about anything that's been processed from the inbox
This is great for managing somewhat 'actionable' items, but I keep adding things of a more general nature, that I...
Our company has a "MyAccount" where we would like to put a knowledge base behind. We have a CRM system where the help calls are recorded and some knowledge base articles are written into the database. The master problem (same basic help call) is tagged with keyword(s). We also have CHM help files for the software we sell (some users n...
There seem to be many interesting KB relevant for us developers. For example:
http://support.microsoft.com/kb/971842/en-us
Is there any way to get these updates by rss / mail?
...
I'm a marketer and have been messing around in PHP/MySQL for years. Recently (the last several months) I've been making my own scripts/programs in Python and I've really enjoyed the whole problem solving process.
I've read(skimmed) some books and understand the basics of OOP, polymorphism, etc.. I have a general interest in AI and Natu...
I run an e-commerce website, they get tons of emails and phone calls about the same questions over and over.
I want to offer visitors possible answers to their question before they can submit an email to the customer service team.
I've seen websites that had really cool and powerful simple interfaces that just let the user ask a questi...
What kind of ideas or tips and tricks do you have in order to boost PHP performance.
Something like,
I use:
$str = 'my string';
if(isset($str[3])
Instead of:
if(strlen($str) > 3)
Which is a bit faster.
Or storing values as keys instead of vars in array, makes searching if key exists much faster. Hence using isset($arr[$key]...
I am getting confused here. I am watch an educational tutorial. The speaker defined .Net as Library not dare to say as framework. As far as I know .Net is a Framework. Is there anyone who can explain, if .Net is framework or a library.
Thanks
After the answer,
But the way the speaker define a Framework as follows
1. At least a portion...
How would you assign objective certainties to statements asserted by different users in an ontology?
For example, consider User A asserts "Bob's hat is blue" while User B asserts "Bob's hat is red". How would you determine if:
User A and User B are referring to different people named Bob, and may or may not be correct.
Both users are ...
i am looking for a php developed knowledgebase software.
it can be either opensource or commercial.
looking for your comments
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I wonder if there is any software that is specifically for the Help/FAQ section for a website like:
Facebook Help
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Hey all,
I need a free open source web based KB, preferably php or ruby (and definitely not asp). I don't prefer wiki style, rather a more hierarchal one. I'll mainly use it for our front desk staff and incident response teams. Quality and stability are of uttermost importance.
Thanks in advance.
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I imported an export with objects generated with a GeneXus extension I don't have installed.
How find and delete this object from my KB?
When I open the KB apear this error:
TITLE: Open Knowledge Base
Knowledge Base at 'C:\Models\101\MT1' contains items that GeneXus doesn't know how to handle and will therefore be inaccessible.
It ...