Hey, As part of my job, I'm employed to install and support development tools for the developers in the company. Eclipse is an IDE that a great deal of developers here use, but I don't actively support. With the huge range of plugins and quick release of new versions - I find it hard to keep on top of and would not be able (obviously)...
We are currently investigating different remote-desktop support solutions to help our clients if they have any problems with our software and I would like some input on the best solutions out there. We have the following needs / wishes: Cross platform Preferrably no installation on the user-end Should penetrate firewalls and not be bo...
My company sells developer tools. As a developer myself, it is hard not to assume that what is important to me is important to many other developers: In our case, the thing we lack the most is time. So, I'm willing to spend money on things like Microsoft Team Foundation Server which integrates well with Visual Studio and handles variou...
I'm in the process of working out Support for a small Product. I'm using GetSatisfaction, and although I'm concerned about it's speed of use, for this very small Product it's more about learning the methods and wotnot involved in Supporting. Did you build your own Support System software? If YES, what did you use to build it? ...
Has anybody forked PHP4 to continue support for this version? EDIT: This isn't a question about migrating to PHP5. ...
There was a post regarding useful SQL tricks. Here I was going to mention the SQL Server Profiler tool, as it has helped me write less SQL. I would write SQL that would interrogate, understand or second guess the databases business logic. Profiler is very useful, especially where application code has embedded SQL and you want to work ...
I'm just preparing a local Java User Group meeting to take place in a meeting room provided by my employer so that is how this question came up... Some companies sponsor conferences, some hire open source developers etc but are there any other ways of supporting local developer community? ...
Hi All, We offer support for our web services via email. At present the support guys just use Outlooks' flags and priority support to manage the emails and move them between folders to represent various stages of the support process. As you can imagine this technique is far from perfect. I was wondering if there are any good alternat...
Hello, We're in the middle of deploying a new software system to lot's of users in lot's of places (200+ users over 8 countries). In the past we've written a manual for the users, then update it every so often. This works ok, in that all the users ahve the same manual and it covers the main things but it has it's problems, like it doe...
If get an Apple ID, what can I access? Can I download example games, access the necessary developer information, or any other help with the Objective-C language such as tutorials? ...
I manage 80 sites of varying sizes. Small brochure to large scale eCommerce. I have a way of charging for support and assessing a monthly fee for this time and it's currently "adequate" but I don't know if there's an industry standard for this. How do other people assess the support needs and cost for a client. The other part of this...
Perhaps if I make the my documentation better I could spend less time supporting developers and more time developing myself: I develop a critical platform used by 10 other developers and 50 end users. The developers are of mixed ability ranging from domain-experts to relative beginners. Since I'm one of the people who know how the core ...
I have a problem to solve that I think will take 4 days, but if I had a feature request sorted and a snapshot release then I reckon I could have it done in one. Superficially this creates a budget of 3 x my daily rate to get it the feature-request actioned. So my questions are, have you ever paid an O/S project member to fix something f...
Any Joe Blow can write a handy application and release it as open source but what's the point unless other users (to make the project worth while) and programmers (to improve the project) can find it. Uploading an application's source to Source Forge might be a start but as of now there are 171,886 projects listed... who on earth is goi...
Do all modern email clients (online and desktop apps) support MHTML email content in which images and other resources are embedded in the email? In addition is this the standard that should be used to get a consistent HTML email message out or is it better to send HTML emails with linked resources. Thanks in advance Note: I am aware o...
I have a container that contains an image that I need to drag from one container to the other. The Flex language references don't specify anything useful, nor did I find a tutorial for how to do this. How do I manually add drag and drop support for elements like images? Any help would be greatly appreciated. ...
I would like to know, for those of you who are one-man bands especially, how much of your time is spent maintaining or supporting your programs, as it compares to everything else you do in your day to day business. I worked in telephone-based tech support for a large ISP for two years, and I still have nightmares about that. I can get m...
We're an ISV with ~65 customers. When they call with a support issue, we log it in our internal Bugzilla instance (there is a handful of specially trained super-users at each customer site from whom we allow calls). We're considering making this Bugzilla instance available via the Internet so that customers can log their own issues and ...
I'm developing an ASP.NET website that will need to support non-flash users. In case the user's browser doesn't support Flash, or they have Flash disabled, I'd like to download a large splash image to the browser. However I don't want to waste bandwidth downloading it if the Flash does render properly. So is it possible to test, from ...
The Oracle 9i database is starting to look long in the tooth. When will Oracle discontinue support for it? ...