We have been dealing with a lot of headaches in development and support. Tickets pile up and while we are busy hacking away at the problem we neglect to spend enough time actually communication with the customer on the issue. Currently we have 2 main developers available to work on the web app, one of which is also pretty much the only s...
The company I work for sells a hosted (ie software as a service) software system. We've now been asked if we can provide a local install of the software for a potential customer, sort of the reverse of what seems to be happening else where with people moving towards the hosted model. The question is what we should consider in providing t...
We're starting an new open source project soon and was wondering if I could provide halp and support to the community via stackoverflow by directing our users to raising their questions there. The material would be fairly technical but I could imagine there would be some posts that fall outside the sweet-spot for stackoverflow. I can se...
Instead of buying technical support for $195 from ADC, can anyone recommend another way to buy tech support for iphone development troubleshooting? ...
When will Microsoft stop supporting WSS 2.0? For my current project we have the choice to migrate our code to WSS 3.0 or continue to use WSS 2.0. Depending on Microsoft's support policy our customer will have to make a choice. I already looked on the Microsoft Lifecycle website, but WSS 2.0 isn't listed. Maybe WSS 2.0 is considered a pa...
We're having an issue. We have the majority of our code written in .net 1.1 (including asp.net). We're told that Microsoft do not support .net 1.1 on Windows Server 2008. The bit we're really confused on is that it's apparently it's only Asp.Net 1.1 that isn't supported on Server 2008. Our question is, what signifies Asp.net 1.1 is i...
Does Erlang work on any non-x86 platforms? Microcontrollers for instance? I think it'd be neat to get a bunch of these and put Erlang code on them. Or does it work on GPUs? With Erlangs concurrent nature, it should be able to properly use a GPU. Or is CUDA pretty much it (at least for NVidia cards)? ...
Hi, my config file below: very strange, i have spent a day to find out where i am wrong, but still not working, it still not log anything in the database，but i can output them using RollingFileAppender. Also, the store procedure WriteLog is working well.(I have tested it using sql server studio). I have tried to change the connectionTyp...
Hi folks, I have a doubt if apple is supporting coreplot framework in it's application.Can anyone tell me? ...
When providing software support it is important to be able to: See what other related problems an organisation currently having See what version of a piece of software a customer has, and what patches / fixes they have been supplied with Identify when multiple customers are experiencing a known issue Identify what customers have alread...
Background I'm a one man shop (a micro-ISV). A week after putting my product online I get a mail from one of my customers about a bug. It was an obvious fix and I fixed it in 5 minutes but I realize that the reason why the bug was reported so late is because the only contact I have with my users is through mail. I feel I need somethin...
Have you ever troubleshoot for your customer and ask (or really want to) their credentials to check their settings if the fault is there? Our solution to this is to implement impersonation feature to login as any users and have access to everything users do. In this case, a mail application. Although we don't need the password to imperso...
Hi I'm currently doing some independent development on the iPhone and Mac. Loving the freedom but the single biggest thing I miss about working with a team of developers is the opportunity to talk through design choices and issues with other developers. I'm not talking about general "humm ..." questions (there is stackoverflow for that ...
Did you hear something about any corporate investments or enlargement of OCaml community? (not F# please) ...
My next project will be a lightweight PHP alternative to Trac, since Trac is often confusing to install and is often a little too big or feature-rich for smaller project. Features planned so far: Wiki Bug tracker Forum(s) Static pages (easily edited of course) Markdown support No code repo hosting (I consider this a feature since most...
I'm wondering what is the date when Microsoft will stop supporting .NET CF 1.0. According to Wikipedia .NET CF SP3 was released at January 2005, so standard 5 years support should end at January 2010. However, I was unable to find a .NET Compact Framework on the dev tools support lifetime list, so it's only a guess. Do you know what i...
Our company supplies a web app that ~500 users uses about once a week. The app is hosted by us as a third party and users are located across the country and working for one company. I am looking at a new requirement for screen capture functionality to aid support. It is unlikely that the users are local administrator or are interesti...
Hi, How would you emulate touch-screens? I wouldn't want to pay $ to get a touch-screen to test my software whether it supports touching fully. Any links or tips? ...
Hello, Thus far, all the Android applications I've worked on, are multimedia-oriented. In this context, support for Flash in Android is very intriguing topic for me (and many others, I believe). Do you think that HTC Hero's Flash in the browser is strong enough indication that, at one point in the future, Android will support the Adobe...
Is there an official date for when support for PHP4 will end? I keep reading this date and that on various sites and blogs, but can't find anything on the PHP website. Am I overlooking something? ...