This is more to satisfy my curiousity than anything else, but what languages have the best (or worst) documentation and support communities (including IRC, mailing lists, USENET groups, websites, forums, etc)? ...
I just requested a hotfix from support.microsoft.com and put in my email address, but I haven't received the email yet. The splash page I got after I requested the hotfix said: Hotfix Confirmation We will send these hotfixes to the following e-mail address: (my correct email address) Usually, our hotfix e-mail is deliver...
I work for a .NET/MSSQL shop that has trouble supporting customers running Novell, partially because we don't have Novell (or the money for it) and partially because we have no one with Novell experience. This question could easily be expanded to "How can we improve our support of technology X when we don't have technology X?" Obviously,...
As much as we would all like to say it is a benefit to programmers to be language agnostic, is it really feasible to support multiple enterprise Web applications of the same type all written in different languages? Think about how complicated a CMS or e-commerce system can be -- now imagine supporting three different CMS platforms all wr...
I have looked in vain for a good example or starting point to write a java based facebook application... I was hoping that someone here would know of one. As well, I hear that facebook will no longer support their java API is this true and if yes does that mean that we should no longer use java to write facebook apps?? ...
There is a potential offer at the company which I just started. I am still on contract pending hire, and they have a person leaving the team that supports Lawson (HR, Payroll) and some other related applications/systems. Their original intent was to put me on the regular support staff which is mostly developing, but much supporting appli...
Does anyone know of any software or a good way for developers to build up a knowledge base of business rules that are built in to the software for help desk to use? We already have a helpdesk software but we are not looking to replace this. ...
I'm curious what assistive technologies tech-savvy SO users recommend. What tools do you use to facilitate text entry and web navigation? I'm especially interested in solutions that don't require voice-commands, since programming requires keywords that can be a pain to spell manually. ...
I often feel like I should be contributing more to certain projects as I depend on them daily, but often feel I would mostly be getting in the way. Do you have any projects that you are not a main developer but do submit patches to? Any stumbling blocks keeping you from lending a hand? ...
I have created an application which needs 'hand-over' to the support group in the next month. The application is fairly small (2 months development), and consists of two client side applications and a database, it's written in c# for the windows platform. I have a broad idea of what to include in a support document, but I haven't neede...
This may sound strange but sometimes when your ASP.NET webapp isn't working and you can't tell why, you call Microsoft, pay them something like $300 and get about 1-3 weeks of 1-3 people looking at your configuration, memory dumps, sometimes code... but usually not the db, and with a fairly good percentage they help you fix your mistakes...
When supporting a new web app in an enterprise environment, it is often necessary to log in as a specific user in order to diagnose a real or perceived problem they are having. Two opposing issues apply here: Best practice is to use hashed or encrypted passwords, not clear text. Sometimes, there is a third-party SSO (single sign-on) in...
Up to now in my application, I've been supporting all flavors of Windows from Windows 98 to Windows NT/2000 to XP to Vista. But because of adding Unicode in my next version, support of Windows 98 would still be possible, but very difficult. I know there are still some of my users running Windows 98. What are the pros and cons of me n...
I include myself in a group of thinkers in this "small" company. In order to gather suggestions and improvement ideas from my development team members, I was put in charge of mounting an Idea/Suggestion Management system. Some of the enjoyable features are: provide user based (possible anonymous) suggestions mechanism provide voting m...
Hello everyone this is my first question here in stackoverflow. I am creating an e-shop in ASP.NET + C# for a client. First of all I would like to ask if anyone knows how good Crystal Tech web hosting is (not the dedicated servers package as that is somewhat expensive); Second I want to ask what sort of support - maintenance - guarante...
When i try to execute the following code am getting the error in IE like. Object doesn't support this property or method <script type="text/javascript"> google.load("jquery", 1); google.load("jqueryui", "1.5.3"); $(document).ready(function() { $("#main-dialog").draggable(); }); </scrip...
This is basically a open source library project aimed at developers. It's dual licensed and all version would need a registration on our site to run end product. What would be best channels for offering support for developers? I'm thinking forums, mailing lists, etc. Maybe even use a site like SourceForge, but then going on our site f...
Which web application would you recommend for user feedback? Get Satisfaction (http://getsatisfaction.com) User Voice (http://uservoice.com) featurelist (http://featurelist.org) or other recomendation? ...
I don't use a mac much so my exposure is minimal but can I safely presume that IE on the Mac is dead? I know that Microsoft isn't developing it any further and that Firefox, Safari (Opera and Camino) all run on Mac (and from my stats they are most used, in that order)... So the question is: Is it dead? and if so, when did it die? I st...
I'm working on improving one of my client's websites by converting their "FAQ" section to a full blown KB article system with (preferably) nifty AJAX search mechanism. I've done some searching and found a few commercial products but would prefer something open source and wanted some recommendations before I jump blindly in to anything. ...